Title: Country Code Not Captured (Backend)
Last modified: June 15, 2022

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# Country Code Not Captured (Backend)

 *  Resolved [generosus](https://wordpress.org/support/users/generosus/)
 * (@generosus)
 * [4 years ago](https://wordpress.org/support/topic/country-code-not-captured-backend/)
 * Hi [@kaisarahmmed](https://wordpress.org/support/users/kaisarahmmed/),
 * Version 1.5 of your plugin (released today) fixes most issues reported in this
   forum. Unfortunately, your plugin still does not capture the Country Code in 
   the backend. This is a key parameter for us and the main reason for using your
   plugin. It ain’t working!
 * **Testing included:**
 * (1) Changing PHP from 8.1.7 to 7.4.29.
    (2) Changing our local IP from IPV6 to
   IPV4. (3) Deactivating all plugins (except yours and Gravity Forms) and clearing
   our cache. (4) Enabling/Disabling your plugin’s settings options (all variations).(
   5) Disabling all browser extensions. (6) Entering phone data into our gravity
   forms using commonly known browsers: MS Edge, Firefox, Google Chrome, and Opera.
 * Can’t think of anything else. What are you using to test your plugin? What version
   of jQuery and Bootstrap are you using? Can you provide a screenshot of the backend
   of your gravity form showing the country code?
 * **Suggestion:** As an option, perhaps your plugin can set up a format similar
   to the one [shown here](https://avirtual-uk.pixels-staging.com/contact-us/). 
   Quite ingenious (not our website).
 * Hopefully, I’m not the only one experiencing this.
 * Thank you!

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [Kaisar Ahmmed](https://wordpress.org/support/users/kaisarahmmed/)
 * (@kaisarahmmed)
 * [4 years ago](https://wordpress.org/support/topic/country-code-not-captured-backend/#post-15740576)
 * Hello [@generosus](https://wordpress.org/support/users/generosus/),
 * Country code capture in the backend is only added in single-page form. Check 
   this video. [https://bit.ly/3NU8shd](https://bit.ly/3NU8shd). And please share
   your video also. It will help to understand and fix.
 * Country code capture in the backend is available in multi-step with the pro version.
 * Thanks.
 *  Thread Starter [generosus](https://wordpress.org/support/users/generosus/)
 * (@generosus)
 * [4 years ago](https://wordpress.org/support/topic/country-code-not-captured-backend/#post-15741002)
 * Hi [@kaisarahmmed](https://wordpress.org/support/users/kaisarahmmed/),
 * Thank you for your update and video.
 * I have decided to use the dropdown field instead together with the information
   provided [here](https://docs.gravityforms.com/drop-down/) and [here](https://gist.github.com/GaryJones/4353a9a78a3495056523).
 * **Result:**
 * Frontend: [https://prnt.sc/SkX9xVcVefty](https://prnt.sc/SkX9xVcVefty) (and) 
   [https://prnt.sc/nLmLHc31TIAJ](https://prnt.sc/nLmLHc31TIAJ)
    Backend: [https://prnt.sc/XSIAiZYTAzwe](https://prnt.sc/XSIAiZYTAzwe)
 * Above method is a much cleaner way of doing it and allows the Country Code to
   be logged in the backend without any issues on both single and multi-step forms.
 * Again, thank you for your help. Best wishes!

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/smart-phone-field-for-gravity-forms/assets/icon-128x128.
   png?rev=2461374)
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## Tags

 * [Backend](https://wordpress.org/support/topic-tag/backend/)
 * [Country Code](https://wordpress.org/support/topic-tag/country-code/)

 * 2 replies
 * 2 participants
 * Last reply from: [generosus](https://wordpress.org/support/users/generosus/)
 * Last activity: [4 years ago](https://wordpress.org/support/topic/country-code-not-captured-backend/#post-15741002)
 * Status: resolved