counters not working

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Author Access Keys

    (@access-keys)

    8 years, 2 months ago

    Hello there,

    Yes we see that the counter is not updating in your site. Can you please ask for support to our support email support@accesspressthemes.com with your site details?

    Thanks

    Gregool

    (@gregool)

    8 years ago

    Hello,

    Now I’ve got Version 4.0.8 but the counters are not working even if I clear cache manually.

    My site: martinmatzat.com

    Thanks

    Plugin Author Access Keys

    (@access-keys)

    8 years ago

    Hello there,

    We have just checked your site by doing the sharing for this url and it is updating the share counts properly. Please check.

    Thanks

    Gregool

    (@gregool)

    8 years ago

    Hello,

    ok, but what about the older shares?
    Why I cannot see the old numbers of shares, too?

    Thank you very much for your support.

    Plugin Author Access Keys

    (@access-keys)

    8 years ago

    Hello there,

    have you changed the slug or url of the post recently? If you have done so the share counter will start from the beginning.

    Our plugin will fetch the share count using the API from each network so we don’t have any control over the share counts provided by each social network we will just the fetch the share count and display in the post or page.

    Thanks

    Gregool

    (@gregool)

    7 years, 12 months ago

    Hi,

    😀
    You’re right.
    I changed my url recently.

    After my last written post I thought that this could be the reason.

    Thank you for your support.

Viewing 6 replies - 1 through 6 (of 6 total)
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