Support » Plugin: Counter Number » Counter settings – size disappeared?

  • Resolved netschmiede24

    (@netschmiede24)


    I just noticed that my counter looks different to before…. then I checked and saw that all the Counter Settings regarding to size (icon size, counter number size, title size and counter number/title font weight) have been deleted. All I see there is a red box “read only” with no option to enter anything.

    Have you removed these options with the latest update?

    Thanks!

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Support Praveen Malav

    (@praveenmalav09)

    Hi @netschmiede24,

    Please share the screenshot of the plugin admin panel so we will resolve your issue and also share your website URL.

    Thanks

    Thread Starter netschmiede24

    (@netschmiede24)

    Here’s a screenshot: https://ibb.co/85PMfQn

    I cannot share the URL, as it is currently in maintenance mode, but here is the source code for the part that doesn’t work:

    <tr class=”setting_color”>
    <th>Icon Size</th>
    <td>
    <div id=”icon_size_id” class=”size-slider” ></div>
    <input type=”text” class=”slider-text” id=”icon_size” name=”icon_size” readonly=”readonly”>
    </td>
    </tr>
    <tr class=”setting_color”>
    <th>Counter Number Font Size</th>
    <td>
    <div id=”count_num_size_id” class=”size-slider” ></div>
    <input type=”text” class=”slider-text” id=”count_num_size” name=”count_num_size” readonly=”readonly”>
    </td>
    </tr>
    <tr class=”setting_color”>
    <th>Title Font Size</th>
    <td>
    <div id=”title_size_id” class=”size-slider” ></div>
    <input type=”text” class=”slider-text” id=”title_size” name=”title_size” readonly=”readonly”>
    </td>
    </tr>

    <tr class=”setting_color”>
    <th>Counter Number/Title Font Weight</th>
    <td>
    <div id=”cn_weight_id” class=”size-slider” ></div>
    <input type=”text” class=”slider-text” id=”cn_weight” name=”cn_weight” readonly=”readonly”>
    </td>
    </tr>

    Hope you can figure it out! Thanks!

    Plugin Support Praveen Malav

    (@praveenmalav09)

    Hi @netschmiede24,

    Which screenshot URL you shared is not working please share the proper URL of the screenshot.

    Thanks

    Thread Starter netschmiede24

    (@netschmiede24)

    Hmm…. does this work better?
    [url=https://ibb.co/85PMfQn][img]https://i.ibb.co/jM3hQj9/counter-number-error-settings.jpg[/img][/url]

    Thread Starter netschmiede24

    (@netschmiede24)

    Obviously… no…. let’s try this:

    https://bilderupload.org/image/b80e74559-counter-number-error-sett.jpg

    Hope this is better!

    Plugin Support Praveen Malav

    (@praveenmalav09)

    Hi @netschmiede24,

    It is confliction with other plugins or themes so please try to deactivate some plugins and also change the theme which is in conflict with our plugin and again activate the plugins and again activate the previous theme and also, share the theme name you are using.

    Thanks

    Thread Starter netschmiede24

    (@netschmiede24)

    Ok – I found the plugin which conflicts: It is FileBird Lite (by Ninja Team). When I deactivate this, the counter number settings will work as before.

    Unfortunately I need that other plugin as well.

    The theme and all the other plugins I am using have no issues with the Counter Number plugin.

    I found a workaround with CSS – but would appreciate it, if you could solve the issue. Or on the other hand – it might be Ninja Team who need to solve this with their plugin.

    Thanks!

    Plugin Support Praveen Malav

    (@praveenmalav09)

    Hi @netschmiede24,

    Please go to Dashboard > Tools > Plugin File Editor select Counter Number Showcase plugin and go to inc > admin > script.php file change true to false on line number 6.

    Like:
    wp_enqueue_script('wpsm_Counter_Number_color-pic',wpshopmart_cns_directory_url.'assets/js/color-picker.js', array('wp-color-picker'), false ,true);

    To

    wp_enqueue_script('wpsm_Counter_Number_color-pic',wpshopmart_cns_directory_url.'assets/js/color-picker.js', array('wp-color-picker'), false , false);

    if it works or not please let us know

    Thanks

    Thread Starter netschmiede24

    (@netschmiede24)

    This worked – thank you! However, please add this change to the next update. After I made these changes, I realized there is an update available for the counter plugin – and after I went through this update, everything was gone again and I had to redo this change of script.php

    Thanks!

    Hi @netschmiede24,

    Glad that your issue has been resolved. We suggest you don’t update this plugin because it overwrites the changes made by you. If you have any issues regarding this plugin, you can contact us here again.

    Thanks

Viewing 10 replies - 1 through 10 (of 10 total)
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