Support » Plugin: Page View Count » Counter on PAGES works, POSTS just spins -Both toggled on

  • Resolved goyakpacking

    (@goyakpacking)


    Using Ver 2.0.0 of “Page View Count” by a3rev Software.

    Works great counting views on PAGES. But is not working on POSTS, just a constant spinning. I understand the download states not tested with my version of WP.

    Does someone have a simple fix? I seem to have all the settings configured correctly. You will have to dumb it down for me if I have to make coding changes. I am not comfortable with that at all.

    I would prefer a recommendation for another Plug-in that is proven to work. I have tried a couple already.

    Thanks all!

    • This topic was modified 4 years, 6 months ago by goyakpacking.

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author Steve Truman

    (@a3rev)

    Hello @goyakpacking

    Just released maintenance version 2.0.1 . Try upgrading to that and see if it resolves the issue for you.

    It is strange you are only seeing the spinner continuously loading only in posts.

    Regards
    Steve

    Hello Steve,
    i allready had opend a thread for a issue close to this 4 Months ago!
    On my Site it works on Pages and Postings, if you set the Counter to the bottem and deactivate Excerpt-Postings to count. But if you have no Sidebar on Pages, i have the same issue with the empty spinner.

    And basically:
    Sorry for my critical words, but why do you call this Page counter – Board a “Support Forum” if you don`t answer to the most of the Postings?

    Thread Starter goyakpacking

    (@goyakpacking)

    Steve….thanks so much. I saw the version upgrade this morning and added it before coming back here. That fixed it perfectly. Then I came here and saw your message. Thanks so much!!!

    Plugin Author Steve Truman

    (@a3rev)

    @goyakpacking – Thanks for letting me know that resolved the issue for you. If you haven’t already please consider giving Page View Count a good review.

    Regards
    Steve

    Plugin Author Steve Truman

    (@a3rev)

    @petersauber2017

    Peter I am sorry that we did not respond to your support post 4 months ago. Page Views Count is 1 of 106 plugins that we have built and maintain over the last 5 years. 19 of those are Free to use plugins here on wordpress.org

    Peter to explain our plugins a bit – we only build plugins that we actively use to create features in our Website Development work for our business customers. We have 150+ Business clients that we have built and host their website for them ( We use PVC on almost all of those site – clients love it)

    The second type of customer we have are those that purchase an annual subscription to use one of our premium plugins. For that subscription they get automatic maintenance updates, new feature upgrades and priority support via support.a3rev.com. We have approx 8,500 of those customers.

    Page View Count is a completely Free plugin (no premium upgrade). Time only permits us to ensure the plugin is working bug free on our clients sites. We do look at the support forum occasionally (usually when there is a Major WordPress new version like WP 4.9.0 ) – if we see a bug report we do try and recreate it on our local – but if we can’t and don’t see the issue on our client sites we don’t reply.

    It is nothing personal – it really is just a time issue. The plugin is provided Free of charge and we do maintain it.

    We have been working on a way that we can provide timely support and a first step a few months back we launched a public Github Repo for PVC so that others can contribute to the maintenance and development of the plugin. If you are interested please get involved with the plugins development on that repo.

    We also have been working a new plugin – a3rev Dashboard that when launched will allow users to connect with the support.a3rev.com forum from their plugin. From the a3rev Dashboard you will be able to post support tickets and get a response for PVC from your dashboard. This will make it possible for us to manage the support in a much more timely fashion.

    We have also just put out another new ‘maintenance version’ 2.0.2 with 3 bug fixes – 2 from recent support requests on here and 1 we found ourselves. Please be sure to upgrade.

    Regards
    Steve

    Hi Steve,
    thanks for your answer.
    first of all:
    Categorical, i pay for a plugins, if they work without major issues. I have a Web Agency and i am accustomed to pay for plugins. So i am not that typical user, who is leeching plugins and take support without paying.

    So, I understand that basically.
    But if you don’t have any Time for supporting free plugins, why do you have this Forum with a link over the Dashboard here? This forum is for the counter plugin only, right? so my assumption is, that somebody of the developers wants to care about issues…just my two cents…never mind.

    To your update:
    Thanks, for it, but now, i have a counter on postings with excerpt content, even though it is deactivated in preferences.

    But again i have this issue again on Pages without Sidebar only!
    That is a weird function, because it counts ALL postings with excerpt-Text on this single page at visit.

    Thx

    Plugin Author Steve Truman

    (@a3rev)

    Hi Pete

    Re the support forum here on WordPress.org – this is WordPress’s site – not ours – as a plugin developer with plugins in the WordPress.org there is no option for us not to have the support forum.

    Second –

    On version 2.0.2 we had change bit about html and javascript, so yMmaybe cache plugin is cause, please flush cache if your website have installed it or try on other browser.

    Regards
    Steve

    Hi Steve,
    Yes, it is a WordPress-Forum. But you have set a link in “Global Settings” in your Plugin! So it looks like you want to support it over this forum.

    to second:
    there is no changes with mi discribed issue with flushing cache. Also with another browser i have spinning icon with page counter on pages with no sidebar on excerpt-postings.

    cheers

Viewing 8 replies - 1 through 8 (of 8 total)
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