Counter does not seems to work. :'(

  • bobkellsso

    (@bobkellsso)


    4 years, 11 months ago

    Hey !

    I talked to Alex from your company (what a nice guy !… even if it seems that he is some kind of trump’s spy… whatever.) and he told me to come here.

    I have a trouble with my Counter number on my Facebook and Youtube widget. On the Facebook one, I have no counter. And on the Youtube one, I have a “0” counter number.

    I have the free version. Did I do something wrong on the install / configuration ?

    Please, help me ! 😉

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor socialtech

    (@socialtech)

    4 years, 11 months ago

    Thank you for reaching out!

    Facebook could be that the API calls for that Facebook App have already been used to the maximum. Therefore we implemented a solution as part of our Premium Plugin where you can easily set up your own API in a few steps.

    Regarding Youtube, did you specify the Youtube username and channel ID under question number 5 in the plugin’s settings?

    Thread Starter bobkellsso

    (@bobkellsso)

    4 years, 11 months ago

    Thanks for your return.

    Hum… Alex, from your company, told me that it was not a problem of free/premium version but another technical problem. Was he wrong ?

    If FB APP had been used to the maximum… when will you get a new “refresh” available ?

    Regarding YT, Yep : I have informed both information. Username (MangeonsLocalenBretagne) and Channel ID. :/

    • This reply was modified 4 years, 11 months ago by bobkellsso.
    Thread Starter bobkellsso

    (@bobkellsso)

    4 years, 11 months ago

    Could it be because of cache extension ? (WP Rocket)

    socialdude

    (@socialdude)

    4 years, 11 months ago

    Yes, it could be cache. Please clear all cache.

    Also please provide here the exact information (e.g. channel ID) which you used.

    For Facebook it works as follows. To get the counts from Facebook, a Facebook app is required, which is rate limited, i.e. can only retrieve a certain number of counts from Facebook per day. In the free plugin, all sites use the same Facebook app, therefore reaching the limit quickly, so that often it shows 0. With the premium plugin you can create your own Facebook app (not too difficult) so that you don’t have to share your limits with others, and can always pull your counts from Facebook.

    Thread Starter bobkellsso

    (@bobkellsso)

    4 years, 11 months ago

    Hey !

    Thanks for your return and information.

    About Youtube, I provide : MangeonsLocalenBretagne / UCEDO_Ts7Hfvw8yIzg5380Ew

    What is the good informations needed ?

Viewing 5 replies - 1 through 5 (of 5 total)
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