Plugin Support
Lap
(@lapzor)
This depends on your cookie banner plugin. Some of those plugins block scripts unless the cookie is accepted, instead of just only blocking the cookie.
On it’s own, Koko will track the visit, even if the cookie isn’t set. You can even turn off cookies in Koko and it will still function.
However, there are other possible reasons Koko may not have tracked the visit. Places that don’t have an internal ID number in WordPress will only be tracked in the totals and not shown separately in any list (think of an archive page/category page) and if someone has the “Do not track” setting activated in their browser Koko respects that and doesn’t track the visit.
Some adblockers may also block Koko.
Kind regards,
Thank you. What are these places? It’s still weird at the moment. For example, a page of my blog was viewed today, also once this week. And this page does not appear in the results of the current week?Also, the unique visitors and page views do not match the results.
Plugin Support
Lap
(@lapzor)
Any page that doesn’t have an ID, that would be a category/archive page that lists posts by category or tag name or such. If your homepage is set to “latest posts” this is also one of those pages. These pages are counted in the totals but won’t show up in the list of pages in Koko as there is no ID number to track them by.
Some browsers have donottrack activated by default and many people have it activated without remembering they turned that on, so this is a common reason for specific visits to not be tracked in Koko.
Ok, but that’s not how my site is set up. My pages are also single pages and also this site it was about. I just also have this category pages, where for example all articles from this country are listed. That’s right, these are not shown to me in the results. But that is not bad. Still, it didn’t work with this page/article that has an ID.
Can you have a look on my other questions? : a page of my blog was viewed today, also once this week. And this page does not appear in the results of the current week? Also, the unique visitors and page views do not match the results.
And Today i saw That someone already accepted the cookies of my site in the past and was counted as 1 visitor and 1 page view. Thats how it should work Right?
Plugin Support
Lap
(@lapzor)
Can you have a look on my other questions? : a page of my blog was viewed today, also once this week. And this page does not appear in the results of the current week? Also, the unique visitors and page views do not match the results.
As I mentioned, Some browsers have donottrack activated by default and many people have it activated without remembering they turned that on, so this is a common reason for specific visits to not be tracked in Koko.
And Today i saw That someone already accepted the cookies of my site in the past and was counted as 1 visitor and 1 page view. Thats how it should work Right?
Yes. When entering the site after not having been on the site for awhile it’s counted as a visit, even if they visited the site already before.
But why don’t the individual hits match the number above?
I do not understand correctly, that is, if he visited the page long before? And what does that have to do with the cookie set in the settings again? Should I click a “yes” or “no”? I clicked yes “No”, but then why are the visitors still counted after you have already been on my page? And if someone rejects the cookies, they are not counted right?
Plugin Support
Lap
(@lapzor)
The cookie is just an easier way for Koko to see if a specific page-load counts as a “visit” (hasn’t been on your site for over 3 hours and now loads a page on your site) or a “page view” (has been clicking trough your site within the past 3 hours). Even without the cookie Koko tries to detect this but it’s less reliable and more page-loads could be counted as “visit” instead of “page view” when cookies are turned off or rejected.
HOWEVER, some Cookie notice plugins may block Koko from loading if the user doesn’t accept cookies. That is not a feature of our plugin but rather a “feature” in those cookie plugins that is meant from accidentally setting a cookie when the user didn’t accept cookies.
But with a rejected cookie may not actually be counted? So with cookie it counts over 3 hours as a visitor and under 3 hours as a page view in general? And without cookie set rather than visitors?
Plugin Support
Lap
(@lapzor)
Koko will count the visit with or without cookie, the only difference is it may not see it as a “page view” and instead count it as a “visitor”. So as far as our plugin is concerned, it will still work and still count the visit even when the cookie is not set.
However, as I said, it is possible that a third party plugin blocks Koko from working, some cookie banner plugins do that and this is out of our control. For information about that you need to ask the developer of the cookie banner plugin for support/ You can ask the if they block any scripts from executing if the cookies are not accepted.
Today I have 52 visitors and 67 page views. On the right under referrals is 7 visitors through Facebook, 12 through Google and 2 through Instragam. The numbers are the same for page views. This absolutely does not match, how can this be?
Plugin Support
Lap
(@lapzor)
Other visitors might come in directly (eg by typing your url or they have it bookmarked). Also, its not always possible to see where a visitor is coming from, in some cases search engines hide the referrer url.
So does that mean that visitors who enter or saved the site directly are not counted, or does that mean that they are not shown under the referrals? And which number is decisive, the one at the top of the line? And what do they recommend to save visitors only once, who visit the page several times in a few hours? Set cookie or not?
Plugin Support
Lap
(@lapzor)
They are counted in the total visits, but since they don’t have a referral, they won’t show under referrals.
What do you mean with a number being decisive?
When a visitor returns within a few, it’s counted as a view.
This might help explain that further: https://www.kokoanalytics.com/visitors-versus-pageviews/
Hope that helps. If you have any questions, please let me know!
Thank you!
I meant which number is crucial for seeing how many visitors I have. The references are then not decisive I think, but the number that is at the top? I also tested a bit today how it works with the cookies reject. When I click on the page and the notice appears, I am already counted as a visitor. In that moment, where I have to decide whether to accept or reject cookies I mean. Is that correct? Then I declined and clicked further. It is not counted, but after a few minutes then still always the page view is counted, although I have rejected the cookies. I think this is not working properly?
