Support » Plugin: Social Count Plus » Count doesn’t update

  • Resolved ginez_17

    (@ginez_17)


    Hi,
    I’m using ver 3.3.5 of SCP on this site: http://www.bejournal.it/.
    The counter seems to be stuck, it only updates when I resave the settings in WP.
    Reading previous post I generated the system report and it seems to fetch ok, but whilst in the report shows 183, the widget only displayed 180 because that’s the last time I resaved the settings (at the time of writing).
    Cache is not an issue, as I tried in private mode too.

    [body] => {"fan_count":183}

    Thanks for your help.

    • This topic was modified 3 years, 8 months ago by ginez_17. Reason: I removed the ID no
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  • Plugin Author Claudio Sanches

    (@claudiosanches)

    This plugin save all results on transients and try fetch new results only once a day, so your website will not have any performance issue, as said in the plugin descriptions.
    Probably you are trying to get new results every time that have a new follower, but this is not good for the performance of your site.

    If you want to set a different time to check for new updates, you can check the plugin’s FAQ: https://wordpress.org/plugins/social-count-plus/faq/

    Hi Claudio,

    Thanks for your reply.
    It totally makes sense. My bad for not reading the full description.

    Best,

    Ginestra

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