Hi there,
I understand PayPal Standard cannot be enabled on your site. This is likely caused by a conflict on your site.
The best way to determine if the issue is being caused by a theme and/or plugin is to temporarily switch your theme to Storefront (https://woocommerce.com/products/storefront/?aff=10486&cid=1131038) and disable all plugins except for WooCommerce. Finally, test to see if the issue is resolved by being able to save PayPal Standard settings
To figure out which plugin is causing the problem, continue to the next step – reactivate your other plugins one by one, testing after each, until you find the one causing conflict.
Here’s a more extensive explanation in our docs: https://docs.woocommerce.com/document/how-to-test-for-conflicts/
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Tools to help you troubleshoot:
Meks Quick Plugin Disabler is a plugin you can install which will remember what plugins you currently have active so it’s easy to switch them back on. Link: https://wordpress.org/plugins/meks-quick-plugin-disabler/
You can clone your site to a staging environment and perform tests without modifying your live site or impacting customers. Many hosts provide staging facilities, so it’s worth checking in with them. It’s also possible to do it using the free WP Staging plugin. Link: https://wordpress.org/plugins/wp-staging/
Hi,
I really appreciate your quick response.
I did the following steps, but it still didn’t work:
1 I disabled all of the plugins except Woocommerce.
https://ibb.co/qsC3fHj
2 I uploaded and activated the Woocommerce Storefront theme
https://ibb.co/PtpvS6K
3 I opened Woocommerce settings –> Payments –> PayPal Standard. But I still couldn’t turn it on and save it.
https://ibb.co/DwyD91g
https://ibb.co/zncTWrn
Please let me know what I should do next.
Plugin Support
RK a11n
(@riaanknoetze)
Just to make sure: Are you seeing any error logs under **WooCommerce > System Status > Logs**? Can you share a copy of your status report as found under **WooCommerce > Status**?
The error logs that you send are for CSV Import. Please refer to the screenshot below and check if you can find any latest date fatal errors or PayPal logs here:
Link to image: https://d.pr/i/UqSG82
Let us know how that goes, make sure to check the date of the logs before you send it to us, the date should be the latest.
HI,
I’ve found 3 Fatal Errors as below. But I didn’t see anything related to PayPal.
https://ibb.co/n89n8Yd
https://ibb.co/BwCN1m3
https://ibb.co/kcp5zpZ
Thank you for the screenshots of your fatal-errors. It was quite helpful. In the latest fatal error logs, it shows that you have exceeded your memory limit.
Link to image: https://d.pr/i/TOpl9w
I recommend checking the following documentation to understand how to increase your memory limit:
https://docs.woocommerce.com/document/increasing-the-wordpress-memory-limit/
Hopefully, that will resolve your problem. Let us know if the problem persists.
Hi,
Thanks a lot for your support.
I’ve figured out the problem. Here it is: “Gateway disabled: PayPal Standard does not support your store currency.”
It said that PayPal does not support the currency of my store which is VND. When I tried to switch it to USD ($), everything works well. What is going on? Why doesn’t PayPal support VND (Vietnam Dong)? The currency is mentioned from the Currency list. I just selected.
If it doesn’t support VND, what should I do? My customers use VND.
Unfortunately, as the message states, PayPal Standard doesn’t support the VND currency, and only supports the currencies listed on this page: https://developer.paypal.com/docs/api/reference/currency-codes/
Moving forward, you’ll want to use one of the following extensions:
https://wordpress.org/plugins/woo-payment-for-banknet-in-viet-nam/
https://wordpress.org/plugins/woo-viet/
I hope that helps!
Hi there,
I hope you found the previous reply helpful. We haven’t heard back from you in a while, so I’m going to mark this as resolved – if you have any further questions, you can start a new thread.
