Support » Plugin: WooCommerce » Couldn’t register you… please contact us if you continue to have problems.

  • Resolved HossamHossny

    (@hossamhossny)


    I started to get this error message “Couldn’t register you… please contact us if you continue to have problems.” on the checkout page of my site recently; possibly after the upgrade to WP and WC to the latest versions. Why this error started to show up out of the blues? How to troubleshoot?

    The page I need help with: [log in to see the link]

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Support RK

    (@riaanknoetze)

    If I’m reading the code correctly, it might be a case of the user ID already being used or it might the result of a plugin/theme conflict.

    To rule out the latter, are you still experiencing the same issue after deactivating all of your plugins (except WooCommerce) and switching to the default Twenty Seventeen theme?

    HossamHossny

    (@hossamhossny)

    You can safely rule out plugin/theme conflict as I already tried your troubleshooting. Interestingly, when I disable the “generate usernames from email address”, which forces the customer to choose his own username, the problem disappear. That’s what I am using now as a workaround even though it is not the best practice for my site to ask customers to do so.

    I can tell that the issue comes from the parts in the code responsible for generating the usernames from email addresses in the function wc_create_new_customer

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    Hey

    I can tell that the issue comes from the parts in the code responsible for generating the usernames from email addresses in the function wc_create_new_customer

    I also cross tested on my installs by registering with the setting Automatically generate username from customer email. enabled and disabled and didn’t experience anything similar with the latest version of WordPress and WooCommerce installed and activated regrettably.

    Can you provide some steps for us please to make sure we are replicating this correctly when testing for you as it currently seems isolated to only your particular install, thanks?

    Plugin Support Stuart Duff

    (@stuartduff)

    Automattic Happiness Engineer

    I’m setting this to resolved as it’s not something we can replicate on our test installs and there has been no reply for two weeks.

    • This reply was modified 6 months, 2 weeks ago by  Stuart Duff.
    sp17singh

    (@sp17singh)

    Hi wocommerce developer,

    Please help me , i am very worried.

    I updated plugin version 3.2.4 and it work properly but for some error(variation was not save ), i update old version of woocommerce(2.0.00 versrion and try) and again use 3.2.4 , then after some days i got , when create account on checkout page and enter password, show error.

    “error Error: Can not register … please contact us if you continue to have problems.”

    if i order product as a guest user then work.but registration on account page show error

    “error Error: Can not register … please contact us if you continue to have problems.”

    i check this code (wc_create_new_customer) and wp_insert_user can not add user in database table.

    Please help me , my product order is down, please help me.
    I deactivate all possible plugin but get same error while same plugin and theme are working with other domian,then what is issue , please explain me.
    website url is https://www.isofilter.fr
    please check checkout page.
    Thanks,

Viewing 5 replies - 1 through 5 (of 5 total)
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