Support » Plugin: Spam protection, AntiSpam, FireWall by CleanTalk » Couldn’t pin to Pinterest

  • Resolved WideSmiler

    (@widesmiler)


    The client, rss-insurance.com, reached out to us because they suddenly were stopped from pinning images from rss-insurance.com (images on any blog post or page) to Pinterest. We discovered that after disabling the Anti-Spam CleanTalk plugin, suddenly pinning images to Pinterest from rss-insurance.com worked again.

    We re-enabled CleanTalk, and pinning continued to work (hurray!). At this point, I’m wondering how to prevent it from happening again? Have you ever heard of this issue before with CleanTalk?

    The page I need help with: [log in to see the link]

Viewing 9 replies - 1 through 9 (of 9 total)
  • Plugin Support amagsumov

    (@amagsumov)

    Hello, @widesmiler

    No, we’ve not heard of such issue before. So users were getting blocked when tried to pin some image to their post? Please, let us know if they got any errors or blocking notices.

    I also checked your anti-spam logs and didn’t find any suspicious blockings.

    Thank you.

    WideSmiler

    (@widesmiler)

    Thank you for checking! I’ve done some more testing and reviewed other possibilities, and narrowed it down to Anti-Spam by CleanTalk. We have recently installed Anti-Spam by CleanTalk on 4 websites:
    rss-insurance.com
    jollity.io
    afreshhealthperspective.com
    coloradoroofingsolutions.com

    On all 4 of those websites, when we deactivate CleanTalk, pinning images using Pinterest’s “Save from Site” suddenly works again. When we reactivate the CleanTalk plugin, Pinterest says that the site does not allow pins when we try to pin.

    All of the other websites in our portfolio (the ones we host and manage) are NOT using the plugin, and none appear to be blocking Pinterest pins. Only the 4 with the CleanTalk plugin are blocking.

    Here’s a screencast showing exactly what we’ve tested and the results: https://a.cl.ly/L1ugjvvZ

    Pretty clear correlation with CleanTalk :-). Those 4 websites have no other plugin in common and distinctive from the rest of the websites we manage. Their only common denominator is CleanTalk. And pins immediately start working again when Pinterest is deactivated.

    WideSmiler

    (@widesmiler)

    Correction to the above post, last sentence: “Pins immediately start working again when CLEANTALK is deactivated.” Sorry about that!

    Plugin Support sergecleantalk

    (@sergecleantalk)

    Hello,

    Are there JavaScript errors in the browser or PHP errors in PHP logs at those moments? Could you mark requests for us, we need to analyze this:

    https://cleantalk.org/help/faq#feedback_spam

    WideSmiler

    (@widesmiler)

    Hey @sergecleantalk thanks for the reply. No, there are not requests in the spam records matching up with attempts to pin. I wouldn’t expect there to be since there is no comment being added nor form being filled out on the website when pinning to Pinterest. Please review screencast provided in above comments, I spent a lot of time troubleshooting to narrow this down before reaching out.

    I don’t know if there were errors in the browser when I was trying to pin and receiving the Pinterest error, but since I provided a screencast and Pinterest is a public platform, could you please try it yourself to look for the errors you need? All you need to do is try to use the create new pin “Save from Site” option that I showed on the screencast I made. That can be done by anyone.

    For your convenience, here are the Pin to Pinterest steps that generated Pinterest’s blocked error: https://a.cl.ly/L1ugjvvZ

    Plugin Support amagsumov

    (@amagsumov)

    Hello, @widesmiler

    Thank you for your explanation!

    Please, give us 2 busindess days to investigate the issue.

    We’ll contact you as we finish.

    P.s. could you please disable SpamFireWall in the plugin settings?

    The settings are here:
    WordPress Admin Page ā€”> Settings ā€”> Antispam by CleanTalk

    Did it help?

    WideSmiler

    (@widesmiler)

    Ok, thank you!

    Yes, unchecking the SpamFireWall in plugin settings allows Pinterest Pins to go through.

    I’ll leave it unchecked for now on rss-insurance.com while you investigate. I’ll leave that setting checked on the other 3 sites I mentioned above that have Anti-Spam by CleanTalk so you can see the differences. I look forward to hearing from you (we’ll want to re-enable the firewall as soon as Pinning to Pinterest is fixed on rss-insurance.com)

    Plugin Support amagsumov

    (@amagsumov)

    Thank you for feedback.

    We’ll contact you as we have any results.

    Plugin Support SergeM

    (@serge00)

    Hello, @widesmiler.

    Thank you for the waiting. We have fixed the issue.

    Please, check the result.

Viewing 9 replies - 1 through 9 (of 9 total)
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