Support » Fixing WordPress » Couldnt login to wordpress at all

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  • Can you login to your hosting account?

    Site URL?

    Which hosting company hosts your site?

    I cant answer your question, because my partner here bought this domain, and another friend started wordpress and install it. i am not sure. which hosting company. This friend is all the way in France now.
    So we don’t know what to do now. 🙁

    In other words, you do not have admin rights to login to your hosting or anything related to the site. Am I right? If so, how do you expect to get help with doing anything on your site?

    It is a friend in France who started wordpress for, all we have is only the login detail to wordpress.

    1&1 Internet AG is our hosting company, i searched the internet. Owner of Direct Malaisie has no idea whatsoever of the setup of the entire website. We are a company based in Malaysia. We couldnt get in touch with the guy in France now.

    The right course of action would be to contact the owner of the site (the guy in France now) and get from him the login details to your hosting account with the hosting company (1&1 Internet AG). If he does not give you the details, you cannot claim access to the site. If you cannot contact him, either try again or contact 1&1 hosting for access to the hosting account with whatever credentials you have.

    Sorry, if you cannot do the above, we cannot help. It is NOT a WordPress problem, but something related to ownership and other rights (legal?). I hope you understand.

    yes.. we are waiting for that guy to attend to our call. once i get the details. I will see what we can do from there. Else we wil have to start from scratch.

    Thank you very much Krishna. Appreciate your attention and time.

    I have the login details of the hosting already. what do i do now? looking forward for your reply.

    Go to your hosting account and backup your site first including database. Then try resetting your URL from the options table after login in to phpMyAdmin

Viewing 10 replies - 1 through 10 (of 10 total)
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