Title: Couldn’t install
Last modified: August 18, 2017

---

# Couldn’t install

 *  Resolved [marcosdipaolo](https://wordpress.org/support/users/marcosdipaolo/)
 * (@marcosdipaolo)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/couldnt-install-2/)
 * Couldn’t install MP3, went for MP2.
    - From the Dashboard gave me an error, internal server error,
    - from zip file hanged at decompressing file (or something like that, my wp 
      is in Spanish)
 *  -  This topic was modified 8 years, 9 months ago by [marcosdipaolo](https://wordpress.org/support/users/marcosdipaolo/).

Viewing 3 replies - 1 through 3 (of 3 total)

 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/couldnt-install-2/#post-9422693)
 * Hi,
 * This is very unfortunate and we would like to understand why! Please [get in touch with us directly](http://www.mailpoet.com/support/wordpress-forums/)
   and we will take a closer look.
 * Thank you,
    MailPoet Team.
 *  [joan627](https://wordpress.org/support/users/joan627/)
 * (@joan627)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/couldnt-install-2/#post-9423686)
 * my original email had the error responses. .php files, diff on each site, could
   not be copied. I tried this several times. They both use the same theme: Quicksand.
 * tried to install #3 on politicsrecycled.com – got this:
 * Installation failed: Could not copy file. mailpoet/vendor/nesbot/carbon/src/Carbon/
   Lang/ar.php
 * The ad plugin pg fr my other site: conspiracytheorysupply.com –
    Add Plugins 
   Upload Plugin Filter plugins list Search Results Featured Popular Recommended
   Favorites Search plugins by: Search Plugins mailpoet
 * 1 item
    Plugins list MailPoet 3 (new)
 * Update Failed!
    More Details This is the release candidate of our completely 
   new email newsletter plugin. By MailPoet
 * Update Failed: Could not copy file. mailpoet/vendor/nesbot/carbon/src/Carbon/
   Lang/af.php
 *  [Wysija](https://wordpress.org/support/users/wysija/)
 * (@wysija)
 * [8 years, 9 months ago](https://wordpress.org/support/topic/couldnt-install-2/#post-9424280)
 * Please get in touch with us. We will take a look at your site.

Viewing 3 replies - 1 through 3 (of 3 total)

The topic ‘Couldn’t install’ is closed to new replies.

 * ![](https://ps.w.org/mailpoet/assets/icon-256x256.png?rev=3284564)
 * [MailPoet - Newsletters, Email Marketing, and Automation](https://wordpress.org/plugins/mailpoet/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/mailpoet/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/mailpoet/)
 * [Active Topics](https://wordpress.org/support/plugin/mailpoet/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/mailpoet/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/mailpoet/reviews/)

## Tags

 * [Failed](https://wordpress.org/support/topic-tag/failed/)
 * [Mailpoet 3](https://wordpress.org/support/topic-tag/mailpoet-3/)
 * [update](https://wordpress.org/support/topic-tag/update/)

 * 3 replies
 * 3 participants
 * Last reply from: [Wysija](https://wordpress.org/support/users/wysija/)
 * Last activity: [8 years, 9 months ago](https://wordpress.org/support/topic/couldnt-install-2/#post-9424280)
 * Status: resolved