Couldn’t find any quote for your order.

  • allanminium

    (@allanminium)


    2 years, 6 months ago

    Hi everyone,

    I’m getting the following two errors –

    On Cart page, when trying to add Suburb and Postcode to generate a shipping quote – “Please check transdirect settings”.

    On the Checkout page, when trying to add Suburb and Postcode, it gives the following error, “Couldn’t find any quote for your order.”.

    I tried the ideas suggested here -> https://wordpress.org/support/topic/couldnt-find-any-quote-for-your-order/ about the updating of the profile. All profile details are fine.

    Rules have been set up, and simplified to ensure that a test will surely work based on the information here -> https://transdirect-1.gitbook.io/transdirect/#module-setup, but no dice.

    Tried emailing Transdirect support, but it’s fallen on deaf ears. Called Transdirect, and redirected to website and forums. Feels like I’m just being given the run around at this point.

Viewing 4 replies - 1 through 4 (of 4 total)
  • b5a7

    (@b5a7)

    2 years, 5 months ago

    Hi

    How did you get on? I am just starting out, trying to decide whether to use this service and, this part of the architecture is a critical piece. Just sent an enquiry to TD but judging by your post, that may be a futile exercise.

    Thanks
    Brad

    b5a7

    (@b5a7)

    2 years, 5 months ago

    I wonder whether there is an important part of my configuration missing – how do I specify my shops location? Is the plugin using the woocommerce (general) setting. I thought perhaps I needed to add something in the TD, in the Warehouse section – hard to know as this part of the functionality is not listed at https://transdirect-1.gitbook.io/transdirect/#warehouse-address-section.

    b5a7

    (@b5a7)

    2 years, 3 months ago

    My issue was that I had not set an address in the transdirect profile – https://www.transdirect.com.au/members_new/settings (Profile tab). Thanks for your support!
    However, there appears to be an issue with performance, as the CPU usage on our server more than doubles while the plugin is enabled.

    • This reply was modified 2 years, 3 months ago by b5a7.
    Plugin Author transdirect

    (@transdirect)

    2 years, 2 months ago

    Hello @allanminium

    Thank you for contacting Transdirect support and sorry for the issue you faced from our support team.

    Can you please provide your email id so our technical support team can contact you with priority?

    Thank you
    Transdirect Support Team

Viewing 4 replies - 1 through 4 (of 4 total)
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