Could not verify alias domain

  • Resolved cke11y

    (@cke11y)


    7 months ago

    Hi there I have manually added the acme-challenge to my zone records in namecheap but within Lets Encrypt page I am still getting the error message and the SSL is not working

    It also says “Automatic certificate detection is not possible on your server.” in open tasks

    I have a http://www.talentcentric.io in my cname panel – what should I do? or what have I done wrong that I can fix?

    Lets encrypt is stuck on “fetching next step”

    thanks

    “Could not verify alias domain. Please check if the www version of your site also points to this website. If this is not the case, don’t add this alias to your certificate”

    • This topic was modified 7 months ago by cke11y.
    • This topic was modified 7 months ago by cke11y.
    • This topic was modified 7 months ago by cke11y.
    • This topic was modified 7 months ago by cke11y.
    • This topic was modified 7 months ago by cke11y.

    The page I need help with: [log in to see the link]

Viewing 15 replies - 1 through 15 (of 23 total)
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  • Thread Starter cke11y

    (@cke11y)

    7 months ago

    Now it says “

    Your certificate will be renewed and installed automatically.”

    But the certificate is not working – and status us T not A

    I have tried reinstalling it with all the plugins deactivated – still not working

    • This reply was modified 7 months ago by cke11y.
    • This reply was modified 7 months ago by cke11y.
    Plugin Support Jarno Vos

    (@jarnovos)

    7 months ago

    Hi @cke11y,

    This message means that the Permissions Check did not succeed due to some limitation on your environment, so you can’t proceed with the Directory method in the Let’s Encrypt Wizard because of it. From our end, we unfortunately can’t affect the limitations on your server that might prevent the certificate generation from succeeding.

    You can try switching to the DNS Verification method instead, which allows you to verify domain ownership in an alternative way; by adding a TXT record in the DNS management settings of your Hosting Provider.

    You might need to use the “Reset Let’s Encrypt” link in the top right corner of the Wizard once after switching to the DNS Verification method, if the certificate generation doesn’t succeed the first time around.

    Kind regards, Jarno

    Thread Starter cke11y

    (@cke11y)

    7 months ago

    Hi thanks, I’ve already added a txt record but wont find it

    Thread Starter cke11y

    (@cke11y)

    7 months ago

    I already have the plugin installed on two other addon domains which are configured identically to talentcentric.io

    Thread Starter cke11y

    (@cke11y)

    7 months ago

    It says token successfully retrieved – when I save and continue – it just “fetching next step” forever

    Plugin Support Jarno Vos

    (@jarnovos)

    7 months ago

    Hi @cke11y,

    Your first screenshot is still displaying the “Directories” step, so you would want to switch to the “DNS Verification” method by clicking the button; this will bring you to a set of alternative steps which involve adding a TXT record in your DNS management settings.

    Keep in mind: it can take some time for the newly added DNS record to fully propagate.

    EDIT: Your second screenshot does show the correct method, but you should not click Save and Continue before completing this particular step. Instead, click Refresh and follow the instructions. Only when all steps have been completed should you proceed to the next page.

    Kind regards, Jarno

    • This reply was modified 7 months ago by Jarno Vos.
    Thread Starter cke11y

    (@cke11y)

    7 months ago

    Then it completes but its not working

    Plugin Support Jarno Vos

    (@jarnovos)

    7 months ago

    Hi @cke11y,

    Your screenshot displays that you have a Sectigo SSL certificate installed, so that’s not an SSL certificate generated by this plugin. This plugin only generates Let’s Encrypt SSL certificates.

    If all steps have been completed during the Let’s Encrypt Wizard, you will be presented with three files upon reaching the final step of the Wizard.

    These three files combined are your newly generated Let’s Encrypt SSL certificate, which you can then install in your Hosting Control Panel (e.g., cPanel, Plesk) to secure the site with SSL (instruction articles attached below).

    Installing an SSL certificate in cPanel: https://really-simple-ssl.com/installing-ssl-on-cpanel/

    Installing an SSL certificate in Plesk: https://really-simple-ssl.com/installing-an-ssl-certificate-on-plesk/

    Kind regards, Jarno

    Thread Starter cke11y

    (@cke11y)

    7 months ago

    Now I am here – I am on namecheap – go to activation button takes me to their blog page. Instructions button does not tell me what to do with the keys and certificates

    Thread Starter cke11y

    (@cke11y)

    7 months ago

    OK, I have installed the 3 files into cPanel as per instructions – see image – and it worked phew 🙂

    My other question is how do I update these certificates? they only last 3 months and the top 2 are expiring soon

    thanks for you help!

    Plugin Support Jarno Vos

    (@jarnovos)

    7 months ago

    Hi @cke11y,

    Great, I see that your site now works correctly over HTTPS/SSL!

    You will be prompted by the plugin to renew your certificate prior to it’s expiration, so you can renew & install a valid SSL certificate once more. This will work in the same way as you’ve done now.

    Kind regards, Jarno

    Thread Starter cke11y

    (@cke11y)

    7 months ago

    thanks man

    Plugin Support Jarno Vos

    (@jarnovos)

    7 months ago

    No problem at all @cke11y, glad I could assist here.

    Just let me know if you have any further questions about the plugin.

    Kind regards, Jarno

    Thread Starter cke11y

    (@cke11y)

    6 months ago

    Hi please help,

    I only have 3 personal sites and I am having the same problems as before now – my SSL has run out – I have recorded a 5 min video – which you can watch on YouTube at double time – it shows how I end up going round in circles – I have read all the help docs and nothing helps.

    Please help me https://youtu.be/WIUWeNs3s8c

    Thread Starter cke11y

    (@cke11y)

    6 months ago

    if you can do a video of the steps on how it should be done that would be awesome

Viewing 15 replies - 1 through 15 (of 23 total)
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