Support » Plugin: Knowledge Base for Documentation and FAQs » Could not save article sequence (B32)

  • Resolved karimun

    (@karimun)


    I was successfully configuring your plugin (great concept!) but since a while in preview mode and frontend the categories and posts dont appear anymore.

    The save button brings up:
    Could not save article sequence (B32)

    I disabled all other plugins, deleted KB posts and categories, and cleaned the database with plugin WP-Optimize: same status.
    New posts and cats wont appear anymore in the preview area and not in frontend.

    Another thing: In the statistics tab the total number of articles include autodrafts and trashed statuses. Emptying the trash reduces the total number of articles in the stats accordingly.

    Any suggestions?

    ————
    Here the debug excerpt:

    Multisite: No

    SITE_URL: ***
    HOME_URL: ***

    Echo Versions: KB Version: 3.2.0

    WordPress Version: 4.7.2
    Permalink Structure: /%postname%/
    Active Theme: Avada 5.2.1

    PHP Version: 5.5.9-1ubuntu4.22

    PHP Post Max Size: 8M
    PHP Time Limit: 30
    PHP Max Input Vars: 1000
    WP_DEBUG: Enabled

    WP Table Prefix: Length: 4
    DISPLAY ERRORS: On (1)
    FSOCKOPEN: Your server supports fsockopen.
    cURL: Your server supports cURL.
    SOAP Client: Your server has the SOAP Client enabled.

    ACTIVE PLUGINS:
    Knowledge Base for Documents and FAQs: 3.2.0
    Optimize Database after Deleting Revisions: 4.4
    WP-Optimize: 2.1.1
    ————-

Viewing 4 replies - 1 through 4 (of 4 total)
  • Plugin Author echoplugins

    (@echoplugins)

    Hi Karimun,

    Sorry for the trouble your having and thank you for the different tests you have done. We have not come across this issue yet and need to dive deeper into your issue. Please open a support ticket on our contact form at
    http://www.echoknowledgebase.com/contact-us/

    We might need access to your back end to diagnose your issue. These forums are not the place for this type of sensitive information and do not provide us the tools to support you better.

    Thank you.
    Dave

    Thread Starter karimun

    (@karimun)

    It seems to happen when your default demo posts/cats (or both?) are removed from the backend.

    Works again after removing all %epkb% dbFields from options.table and installing the plugin from scratch.

    Have a look, %sequence% fields were (suddently) empty.
    https://pasteboard.co/GNwyKVY.jpg

    I will open a support ticket if you need more info.

    Plugin Author echoplugins

    (@echoplugins)

    Hi Karimun,

    Yes we need more information, please open a support ticket.

    Thank you.
    Dave.

    Thread Starter karimun

    (@karimun)

    Done.

Viewing 4 replies - 1 through 4 (of 4 total)
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