Support » Plugin: WooCommerce » Could Not Process Order

  • Resolved essmeier

    (@essmeier)


    Every now and again I have a failed order. If I go to the order page, order details just says, “Could not process order. Order status changed from Pending payment to Failed.”

    That doesn’t provide me with much information.

    Is there a way to find out more? I’d like to know what’s happening here.

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • If you open the order and look on the right hand side there’s notes. They tell you why the order failed. It’s usually because, for eg, someone tried to pay via Credit Card and they had insufficient funds, or the same with PayPal.
    The notes will tell you why the order failed

    Thread Starter essmeier

    (@essmeier)

    Yes, there are notes.

    They say this:

    Could not process order. Order status changed from Pending payment to Failed.

    There’s nothing else there. There never is anything else there. That’s all I ever see under “Order Notes.”

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi @essmeier

    Does that happen with a specific payment method? If yes, which payment plugin are you using?

    As @witchystitchy mentioned, failed order status means that payment didn’t go through. You can check out our documentation to learn more about order statuses here: https://docs.woocommerce.com/document/managing-orders/#order-statuses

    Thread Starter essmeier

    (@essmeier)

    Specific payment method? I have no idea. I only accept PayPal and credit cards through PayPal.

    I’m using the Woocommerce PayPal Payments plugin.

    It would be nice if “the payment was declined” or “the payment didn’t go through” was specifically stated somewhere on the order page.

    A status of “failed” isn’t very descriptive.

    I guess the information that I’m looking for isn’t actually presented anywhere.

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi @essmeier

    Typically, when an order is failed, you can see the reason why the payment didn’t go through under Order Notes. https://woocommerce.com/posts/understand-and-fix-failed-order-status-in-woocommerce/

    I’m using the Woocommerce PayPal Payments plugin.

    There is a separate forum support for PayPal Payments. You may want to ask directly on their support forum – they should be able to clarify better: https://wordpress.org/support/plugin/woocommerce-paypal-payments/

    Plugin Support MayKato woo-hc

    (@maykato)

    Hi @essmeier

    We’ve not heard back from you in a while, so I’m marking this thread as resolved. If you have further questions, please feel free to open a new topic.

    Can we re-open this thread? This is a serious issue related to the “Woocommerce Paypal Payments” payment gateway plugin. The error is random and the plugin provides very little logging. There is no reason for why the card is declined, it literally only says “Could not process order. Order status changed from Pending payment to Failed.” in the order notes. This happens multiple times per day and is costing us $.

    Plugin Support Margaret S. woo-hc

    (@margaretwporg)

    Hi @nickc5115

    Kindly open your own thread regarding the issue. This thread has been previously closed and we want to ensure your question does not get missed. Please open a new topic here – https://wordpress.org/support/plugin/woocommerce/#new-topic-0
    We’d like to check your case separately.

    kapusiv

    (@kapusiv)

    Yes this is an issue for me too. I am using the same Woocommerce Paypal payments allowing Credit Card and Paypal payments. It would be nice to know more than:
    “Could not process order. Order status changed from Pending payment to Failed.” It says absolutely nothing else.

    • This reply was modified 3 months ago by kapusiv.

    @kapusiv

    Kindly open a new thread so we can address the issue based on your site setup

Viewing 10 replies - 1 through 10 (of 10 total)
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