Could not generate new address

  • Resolved millerml

    (@millerml)


    3 months, 2 weeks ago

    I registered, created Wallets, created Stores, Installed Plugin, specified Callback URL. When testing from admin panel, message is displayed – “Please add a store”.

    When trying pay for an order, an error is displayed:

    Could not generate new address (This may be a temporary error. Please try again)
    If this continues, please ask website administrator to do following:

    Login to WordPress admin panel, navigate to WooCommerce > Settings > Payment. Select Manage on “Blockonomics Bitcoin” and click Test Setup to diagnose the exact issue.
    Check blockonomics registered email address for error messages

    How to fix?

Viewing 15 replies - 1 through 15 (of 15 total)
  • Plugin Contributor Shiva S

    (@btcdeveloper)

    3 months, 2 weeks ago

    Normally if you create a new wallet and reattach to the store this problem should go away. If the problem still persists please log a ticket on help.blockonomics.co with your registered email address and we can look at it on priority !

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    I recreated wallet and reattach to the store… Nothing has changed

    Plugin Contributor Shiva S

    (@btcdeveloper)

    3 months, 2 weeks ago

    Can you click on Test Setup as indicated in the error message and let us know what error you are getting

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    message is displayed – “Please add a store”.

    Plugin Contributor Shiva S

    (@btcdeveloper)

    3 months, 2 weeks ago

    Please check if the APIKey you set in WordPress Woocommerce > Settings is the same one you have currently in https://www.blockonomics.co/dashboard#/store

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    Yes. I am copy/past from there. Install Query Monitor… There are no errors. I looked at the hosting logs, nothing either.

    Plugin Contributor Shiva S

    (@btcdeveloper)

    3 months, 2 weeks ago

    Can you share your blockonomics registered email address

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    The strange thing is that when press Test Setup, there is not a single call to HTTP API. How can this be? Does the plugin even work without BTC? I need payments in USDT

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    I am open tickets – #338382 as you wrote – help.blockonomics.co

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    I will not post my email on a public forum. As I understand, you charge 1% for tracking payment status and hiding my real wallet. Payment is immediately transferred to my wallet minus commission? Okay, I agree. But why doesn’t your solution work?

    Plugin Contributor Shiva S

    (@btcdeveloper)

    3 months, 2 weeks ago

    Thanks support received your ticket. Will be replying shorting

    Thread Starter millerml

    (@millerml)

    3 months, 2 weeks ago

    As support team told me, the plugin doesn’t work yet )))

    It’s a pity. I’ll keep looking.

    Plugin Contributor Shiva S

    (@btcdeveloper)

    3 months, 1 week ago

    Yes WordPress plugin only supports BTC for now. Development is in progress . USDT (ETH) should be supported in a month.

    I will reply to this ticket informing of the release when done.

    Thread Starter millerml

    (@millerml)

    2 months ago

    More than a month has passed, any news?

    Plugin Contributor Shiva S

    (@btcdeveloper)

    1 month, 3 weeks ago

    Thanks for following up
    Unfortunately, USDT (ETH) support has got delayed. Will take more time(atleast one more month) Will keep you updated on this thread

Viewing 15 replies - 1 through 15 (of 15 total)
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