“Could not find payment information. Please try with another payment method”

Greetings – a client had an issue paying on my site. The message he received when payment failed is “Could not find payment information. Please try with another payment method.” This order failed multiple times in the same way. The card was not declined, he just received this unhelpful message.

Examining the log on the failed transactions, the expiration year is not what he is entering – the year he is entering is 2018, not 2015. He has made successful payments for years on my site, last month most recently.

Reverting to 3.2.3 fixes this issue (as you can see – the first failure is the last one that failed with 4.0.1, following that is a successful one after I reverted and he tried again.)

Please don’t release poorly developed/poorly tested plugins – you’re just wasting our time and our clients time and I’m sure costing a lot of people money. Not appreciated.

01-13-2018 @ 16:55:29 - ====Start Log====
Info: Begin processing payment for order 1560 for the amount of 157.50
====End Log====

01-13-2018 @ 16:55:29 - ====Start Log====
charges request: Array
(
    [currency] => usd
    [amount] => 15750
    [description] => REDACTED
    [capture] => true
    [expand[]] => balance_transaction
    [metadata] => Array
        (
            [customer_name] => REDACTED
            [customer_email] => REDACTED
            [order_id] => 1560
        )

    [customer] => Array
        (
            [customer_id] => REDACTED
            [active_card] => REDACTED
            [exp_year] => 2015
            [exp_month] => 7
        )

    [source] => REDACTED
)

====End Log====

01-13-2018 @ 16:55:29 - ====Start Log====
Error: Could not find payment information. Please try with another payment method.
====End Log====

01-13-2018 @ 17:11:58 - Info: Begin processing payment for order 1560 for the amount of 157.50
01-13-2018 @ 17:11:58 - charges request: Array
(
    [currency] => usd
    [amount] => 15750
    [description] => REDACTED
    [capture] => true
    [expand[]] => balance_transaction
    [metadata] => Array
        (
            [Customer Name] => REDACTED
            [Customer Email] => REDACTED
        )

    [source] => REDACTED
)

01-13-2018 @ 17:12:01 - Processing response: stdClass Object
(
    [id] => REDACTED
    [object] => charge
    [amount] => 15750
    [amount_refunded] => 0
    [application] => 
    [application_fee] => 
    [balance_transaction] => stdClass Object
        (
            [id] => REDACTED
            [object] => balance_transaction
            [amount] => 15750
            [available_on] => 1516233600
            [created] => 1515885119
            [currency] => usd
            [description] => REDACTED
            [exchange_rate] => 
            [fee] => 487
            [fee_details] => Array
                (
                    [0] => stdClass Object
                        (
                            [amount] => 487
                            [application] => 
                            [currency] => usd
                            [description] => Stripe processing fees
                            [type] => stripe_fee
                        )

                )

            [net] => 15263
            [source] => REDACTED
            [sourced_transfers] => stdClass Object
                (
                    [object] => list
                    [data] => Array
                        (
                        )

                    [has_more] => 
                    [total_count] => 0
                    [url] => REDACTED
                )

            [status] => pending
            [type] => charge
        )

    [captured] => 1
    [created] => 1515885119
    [currency] => usd
    [customer] => 
    [description] => REDACTED
    [destination] => 
    [dispute] => 
    [failure_code] => 
    [failure_message] => 
    [fraud_details] => stdClass Object
        (
        )

    [invoice] => 
    [livemode] => 1
    [metadata] => stdClass Object
        (
            [Customer Name] => REDACTED
            [Customer Email] => REDACTED
        )

    [on_behalf_of] => 
    [order] => 
    [outcome] => stdClass Object
        (
            [network_status] => approved_by_network
            [reason] => 
            [risk_level] => normal
            [seller_message] => Payment complete.
            [type] => authorized
        )

    [paid] => 1
    [receipt_email] => 
    [receipt_number] => 
    [refunded] => 
    [refunds] => stdClass Object
        (
            [object] => list
            [data] => Array
                (
                )

            [has_more] => 
            [total_count] => 0
            [url] => REDACTED
        )

    [review] => 
    [shipping] => 
    [source] => stdClass Object
        (
            [id] => REDACTED
            [object] => card
            [address_city] => REDACTED
            [address_country] => REDACTED
            [address_line1] => REDACTED
            [address_line1_check] => pass
            [address_line2] => 
            [address_state] => REDACTED
            [address_zip] => REDACTED
            [address_zip_check] => pass
            [brand] => MasterCard
            [country] => US
            [customer] => 
            [cvc_check] => fail
            [dynamic_last4] => 
            [exp_month] => 7
            [exp_year] => 2018
            [fingerprint] => REDACTED
            [funding] => credit
            [last4] => REDACTED
            [metadata] => stdClass Object
                (
                )

            [name] => REDACTED
            [tokenization_method] => 
        )

    [source_transfer] => 
    [statement_descriptor] => 
    [status] => succeeded
    [transfer_group] => 
)

01-13-2018 @ 17:12:01 - Success: Stripe charge complete (Charge ID: REDACTED)