Could Not Connect Error

  • Resolved darinbutler

    (@darinbutler)


    3 years, 7 months ago

    Hi, I have used the plugin and even though i have had my host provider suggest that the settings are correct ( using email option in plesk for domain) I am still getting the cannot connect error when sending a test.

    Could not connect to the SMTP host.

    I have checked all the recommendations and host provider has also confirmed these are correct but not entirely sure what to do now. I am using other SMTP option as this is the plesk mail option but all settings seem correct as below:

    SMTP Host – mail.domainname.co.uk
    Auto TLS – On
    Authentication – On
    SMTP Port – 465
    SMTP username – set based on the email account that has been setup in plesk
    SMTP password – set as above also.

    I have looked in plesk setting and not sure if there is a compatibility issue but if you can shed light on anything that would be great.
    Thanks

Viewing 2 replies - 1 through 2 (of 2 total)
  • Sanjeev Aryal

    (@sanzeeb3)

    3 years, 7 months ago

    Hi @darinbutler,

    Please share a full error log recorded when you send a test email from WP Mail SMTP > Email Test? Here’s a screenshot for the option to get a full error log. This will give us an idea of what might be going on.

    Thanks!

    Sanjeev Aryal

    (@sanzeeb3)

    3 years, 7 months ago

    Hi @darinbutler – We haven’t heard from you in about a week, so I’m going to go ahead and mark this ticket resolved. If you still have questions, though, please feel welcome to continue the conversation.

Viewing 2 replies - 1 through 2 (of 2 total)
  • The topic ‘Could Not Connect Error’ is closed to new replies.