Support » Plugin: UpdraftPlus WordPress Backup Plugin » Could not completed back up using plugin Updraft Plus

  • Resolved tatyana100

    (@tatyana100)


    Hello,
    I could not complete backup: it is started but then error as following:

    Google Drive: ERROR: upload exception (UDP_Google_IO_Exception): Operation timed out after 60001 milliseconds with 0 bytes received (line: 117, file: /hermes/walnacweb05/walnacweb05ag/b945/*server/*webside/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php) (Sep 14 10:53:10)

    How to fix error and complete backup?
    thanks.

Viewing 12 replies - 1 through 12 (of 12 total)
  • Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    Please could you send us a copy of the latest full backup log?

    This can be found in the UpdraftPlus Existing Backups tab.
    The contents will be too long to post here directly, but you can use an online service such as Dropbox or Pastebin, and post the link here.

    Regards,
    Bryle

    Thread Starter tatyana100

    (@tatyana100)

    As I wrote – back up is never completed
    but I download the log file and have link to it on my server.
    Is it possible to send you link privately since I don’t want to show private info on public forum?
    thanks.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    It should be safe to share UpdraftPlus log with us here.

    Thanks,
    Bryle

    Thread Starter tatyana100

    (@tatyana100)

    How it is safe if website is private and the first line on log file info about website that is not supposed to be on public forum(below)?
    0000.001 (0) Opened log file at time: Wed, 15 Sep 2021 03:45:11 +0000 on http://*
    I’ve communicated with developers of other plugin and they provide link that user can share info only with them and not with forum.
    Do you have this option to get private info?
    thanks.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    You can search and replace your website link if you are not comfortable sharing it. If you look through our forum, you will see we’ve asked logs from other users.

    Thanks,
    Bryle

    Thread Starter tatyana100

    (@tatyana100)

    Yes, I’ll do it.
    Can you explain what does error message as below mean when I try to back up using Updraft Plus and back up is never completed?
    I am using Google Drive.
    If I don’t use GoogleDrive and wipe all setting – back up is completed.
    Host said that website about 1.7 GB is too big but I have another about the same size that back up using Updraft Plus without any error.
    thanks.

    //error message
    Google Drive: ERROR: upload exception (UDP_Google_IO_Exception): Operation timed out after 60001 milliseconds with 0 bytes received (line: 117, file: /hermes/walnacweb05/walnacweb05ag/b945/moo.*/W*/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php) (Sep 15 18:53:17)

    Thread Starter tatyana100

    (@tatyana100)

    I could complete backup/restore without remote storage.
    Is it fine option for backup/restore using UpdraftPlus?
    thanks.

    • This reply was modified 2 months, 3 weeks ago by tatyana100.
    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    “Google Drive: ERROR: upload exception (UDP_Google_IO_Exception): Operation timed out after 60001 milliseconds with 0 bytes received (line: 117, file: /hermes/walnacweb05/walnacweb05ag/b945/moo.*/W*/wp-content/plugins/updraftplus/includes/Google/IO/Curl.php) (Sep 15 18:53:17)”
    >That message indicates that the CURL request is timing out
    Could you check with your hosts to see why that is?

    Could you also reduce the split archive size to 50mb? To do this, open the ‘expert settings’ section of the UpdraftPlus Settings tab, and find the ‘split backups every’ option. Set this to 50Mb, save your settings and run a new process.

    Thanks,
    Bryle

    Thread Starter tatyana100

    (@tatyana100)

    ‘ve sent your recommendation to my host to see if it would be sufficient enough to make backup wit remote storage.
    I’ve also asked the question(see above)
    about disadvantage to use only local space for backup/restore and why need to use remote in the first place?
    One of disadvantage that I could not download uploads to desktop – error connection (502, 524)
    – but backup/restore without errors.
    thanks.

    Thread Starter tatyana100

    (@tatyana100)

    The log as below.
    The backups is very long, slow and could not be completed in meaningful time – it is like loop with constant resumptions and start over.
    Is it possible to backup web
    using present host, UpdraftPlus and remote storage Google Drive?
    http://sfreorelaty.fatcow.com/log.08911c7b4833.txt

    Thread Starter tatyana100

    (@tatyana100)

    I split archive size to 50mb and be able to back up and then restore.
    This time instead of 5 download area, I’ve got 25 and it was kind of bit slow to complete.
    During restoration I’ve got 524 Updraft restore error.
    But then when I click on link on button it said that restoration is successful.
    I have Cloudflare connection for security.
    Should be this error ignored or I need to do local backup/restore without using remote storage that deliver no errors and much faster?
    thanks.

    Plugin Contributor bcrodua

    (@bcrodua)

    Hi,

    If the site works well after you continue the restoration then everything should be good. Make sure to check everything is working.

    Thanks,
    Bryle

Viewing 12 replies - 1 through 12 (of 12 total)
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