“Could not authenticate”

  • pinesonlinetraining

    (@pinesonlinetraining)


    5 years, 8 months ago

    Hello! We successfully used the Easy WP SMTP plugin for the last 1.5-2 years, but it suddenly quit working. When I attempt to send a test email I get this:

    CLIENT -> SERVER: EHLO grouptraining.pineseducation.org
    CLIENT -> SERVER: STARTTLS
    CLIENT -> SERVER: EHLO grouptraining.pineseducation.org
    CLIENT -> SERVER: AUTH LOGIN
    CLIENT -> SERVER: dmZldXJpY2hAcGluZXNlZHVjYXRpb24ub3Jn
    CLIENT -> SERVER: SktIamRoZjh3dGlkamY5OGVydXRnaWZkamdqOTA1eXUw
    SMTP ERROR: Password command failed: 534-5.7.9 Application-specific password required. Learn more at
    534 5.7.9 https://support.google.com/mail/?p=InvalidSecondFactor 14-v6sm853707itu.20 – gsmtp
    SMTP Error: Could not authenticate.CLIENT -> SERVER: QUIT
    SMTP Error: Could not authenticate.

    I updated and saved my Gmail SMTP password within the plugin settings, but it still doesn’t work.

    We use plugin version 1.3.7 on WordPress install 4.9.8.

    Thanks in advance for your help!

    Valerie

Viewing 2 replies - 1 through 2 (of 2 total)
  • Thread Starter pinesonlinetraining

    (@pinesonlinetraining)

    5 years, 8 months ago

    Okay, now that I posted my question I’m one step closer to figuring it out.
    I had to recently change my Gmail password, and I enabled 2-step verification in the process. From what I gather from this link (https://support.google.com/mail/?p=InvalidSecondFactor), that might be the issue causing the plugin’s inability to communicate.

    How can I fix that while keeping 2-step verification? Is that possible?

    Thanks,
    Valerie

    mbrsolution

    (@mbrsolution)

    5 years, 8 months ago

    Hi,

    Okay, now that I posted my question I’m one step closer to figuring it out.
    I had to recently change my Gmail password, and I enabled 2-step verification in the process.

    What happens if you disable 2-step verification just for testing purposes? Is your issue fixed?

    Regards

Viewing 2 replies - 1 through 2 (of 2 total)
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