Support » Plugin: Awesome Support - WordPress HelpDesk & Support Plugin » Could be SO good but it’s just buggy as hell

  • After having to fix so many things myself I finally decided to X this stupid plugin. It caused a whole number of issues on my site and the support wasn’t helpful at all.

    Also, it takes them days, sometimes WEEKS to reply, even to security related issues. This is an absolute NO GO! Especially at this price tag, folks!

    Having wasted hundreds of Dollars, it is needless to say I am very angry at the company and I wont ever look back at them. I can only advise people running acutal businesses on their support infrasctructure to say well away from this so called solution.

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  • I agree. Do not buy any of their premium plugins. The only plugin that works is the one in the WordPress repo.

    Their premium “bundles” are overpriced trash that include a bunch of features that should really just be in their Pro or Premium version but are instead broken into numerous plugins.

    Do not purchase any thing from these people. If you forget that your subscription renews in a year and you do not receive any reminders or if they get put in your spam, these people WILL NOT even respond to you and then if they eventaully do respond after reaching out multiple times they will tell you that they arent refunding you.

    Piss poor excuse for customer service. DO NOT BUY.

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