Support » Fixing WordPress » Correct FTP Credentials, but can't install plugins or themes!

  • Hi

    I have just installed a wordpress site but can’t change theme or add plugins. I get this error message:

    “To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.”

    I enter these details and it says:

    “Downloading install package from http://downloads.wordpress.org/plugin…”

    Then nothing happens. And no new plugin appears in the plugins.

    Same with themes.

    The FTP details are correct – changing them gives the “Username/Password incorrect” error – so I know it’s not that.

    I have another WP site on a separate domain using the same hosting package which doesn’t have this problem.

    I have tried deleting the database altogether and recreating, then reinstalling WordPress altogether but it didn’t work.

    What have I done wrong?!

    Thanks

Viewing 12 replies - 1 through 12 (of 12 total)
  • I tried adding to the wp-config file

    /*** FTP login settings ***/
    define(“FTP_HOST”, “localhost”);
    define(“FTP_USER”, “yourftpusername”);
    define(“FTP_PASS”, “yourftppassword”);

    which means that now it skips the asking me for ftp credentials bit.

    but it still gets as far as the “Downloading install package” then comes to a stop. no error message, nothing.

    Has anyone got any ideas?

    Have you tried checking your server’s error logs?

    No. How do I do that? (sorry for basic knowledge)

    i had a look on cpanel at the log for the server. not sure if this is what you’re thinking of. Anyway, the most recent event having tried again to install a plugin is:

    2011-06-10 14:04:14 W3SVC4982 MAIL30 91.103.216.102 GET /wp-admin/plugin-install.php tab=search&type=term&s=yoast&plugin-search-input=Search+Plugins 80 – 86.27.84.214 HTTP/1.1 Mozilla/5.0+(Windows+NT+6.0;+rv:2.0.1)+Gecko/20100101+Firefox/4.0.1 wordpress_e88219159c2edd9af03e1c995ea5952b=jonny%7C1307887415%7Cffa216df7aa12f3d29ed0502639aef86;+wp-settings-time-1=1307714633;+wordpress_test_cookie=WP+Cookie+check;+wordpress_logged_in_e88219159c2edd9af03e1c995ea5952b=jonny%7C1307887415%7C4ff4005c543efb8ffee11eb8623dc79f http://www.brightonchristmastrees.co.uk/wp-admin/plugin-install.php http://www.brightonchristmastrees.co.uk 200 0 0 14144 819 14796

    That’s not from an error log – just a server log.

    I have the same problem !

    There must be a problem with the 3.1.3 version but only the full installation ne, because I have another blog that did the update and there was no such problem.

    I have it sorted now. I had to contact my hosting provider who looked at it in more detail and told me that there was a problem with permissions.

    Can you upload any images to the media folder?

    littlericky

    (@littlericky)

    @jonnya1, @papakyriazis

    Seems like you are having a little trouble with your wordpress blog.

    I’ll be more than happy to help you get it and running without any problems, or probably not?

    One of my specialty is helping people move and transfer wordpress blogs and guarantee that it will be working properly.

    Just respond to this thread so we can get this fixed for you.

    Cheers,

    [sig moderated as per the Forum Rules]

    I have been trying to update a WordPress blog i have embedded in my site. When installing the update I am asked for my ftp address, user name and password. although I know the information is correct (I can access through an ftp client with the same info), I get an error message…anything you can do to help?

    @cwest Would you share what kind of error message are you getting and what version of wordpress are you running?

    Also, which host are you using?

    [sig moderated as per the Forum Rules]

    Sorry it took me so long to get back to you…I am getting at a message which reads:

    Connection Information
    Failed to connect to FTP Server

    To perform the requested action, WordPress needs to access your web server. Please enter your FTP credentials to proceed. If you do not remember your credentials, you should contact your web host.

    As I mentioned previously, I know the information is correct because I can access the server with the same information through an ftp client

    Try contacting your hosts for assistance.

Viewing 12 replies - 1 through 12 (of 12 total)
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