Support » Plugin: MVIS Security Center » Core Check Issues

  • Resolved James Young


    I have run the MVIS Pluin and it showed a whole bunch of stuff that needed fixing.

    Update Check: I updated the WP to the most current version, did the same with my theme. All good.

    I moved onto the Core Check Tab. Lots of red and orange dots need fixing. I hover the mouse over them and they say ‘Issue Identified – Click more to learn about the threat’ but when I click I just get a black screen with a white window in the middle and a spinning orange timer.

    I am running Mac 10.6.8 with Safari

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Author secconsult


    Hello James,

    thank you for your feedback. I have done most of the tests on Safari as well and have not encountered a similar problem. The content for these (orange/red dots) windows is generated using the WordPress ajax functionality.

    If you open your browser and point it towards [your_wordpress_site_url]/wp-admin/admin-ajax.php does it show the number 0 in the response?

    Do you have any other plugins installed, or .htaccess files added to your WordPress installation?

    Please let me know if you can click on the (i) buttons (green dots) and it opens a similar window, but showing the content successfully.

    Best Regards,

    Hi Stefan

    There was a .htaccess file in my ‘www’ folder on the server. I removed it.

    There was a couple of plugins activated. (Jetpack and WP Backup). I de-activated those.

    I checked the ajax.php address and it showed a white screen and a ‘0’ in the top left hand corner.

    I re-ran the MVIS plugin …. takes around 90 seconds – 2 minutes to get to the screen telling me there are some issues.

    I click on the Core Issues tab and the screen then goes white again (still has Dashboard on the left though). This takes a similar amount of time, maybe longer, as the initial check.

    Once the Core Check screen opens I have a bunch of Green, Orange and Red Dots in the various File / Backend /System areas.

    If I hover over one of the green dot ‘i’ icons it gives the No Risk message, if I click on it
    I instantly get a black screen, white square, very very brief orange spinning timer and then in under a second the information appears.

    If I hover over the arrows icon it gives me the issues identified message. If I click on it I I instantly get a black screen, white square, orange spinning timer and then no information.

    I have previously left this spinning orange timer for over half an hour but get nothing back.

    I have another WordPress site that I just installed the plugin on. That one seems to work fine.

    One thing that might be a cause of the issue is …. on the initial site I installed the plugin as you would a normal plugin. After it did not work I read the install instructions. I realised that you had requested the zip file be unparcelled, and the MVIS folder be uploaded to the plugins folder manually. So, I deactivated and deleted the plugin, then installed as requested. Still did not work though. I contacted you after that.

    Plugin Author secconsult


    Hello James,

    that is strange. The installation should work fine either way and should not be related to your ajax problem.
    Unfortunately, I can’t think of anything at the moment to resolve that problem other than getting access to your website and taking a look at it.
    Of course, if you feel comfortable with that, I would not mind taking a look to get a chance to pinpoint the problem and figure out how to resolve it.

    Just write me an e-mail using the “Feedback, Bugs or Feature Requests?” if you want me to manually check out the problem.



    I am not sure what has happened with that site now. I started having issues with it directing to a page branded as my host site with some links to porn. I deleted the cgi-bin folder and also my www folder that contains all of my WP files from my ftp site, and replaced with the same folders from my backup.

    Then when I visited my URL it asked me to re-install WP. I did that and now can’t see any of my site info. I think I have everything backed up. The folders listed above and also a database zip file. I am not sure what to do now.

    I have just looked on my ftp and it seems the theme and all the images I used are still there. Just the pages and posts that are not.

    Plugin Author secconsult


    Hello James,

    that does not sound good and strongly indicates that your site has been hacked already.

    You can try with your URL to see if it detects anything suspicious.
    Either way, I would recommend you set up the site freshly just to be safe by following;

    Let me know how it goes and feel free to contact me at the e-mail address that is accessible in the plugin if you want to share some information that might not be suited for a public forum.

    Good luck,

    Plugin Author secconsult


    James, I hope you could resolve the issues and your site is up and running again.
    Please let me know the information boxes are now working as expected, then I can set this thread to resolved.


Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Core Check Issues’ is closed to new replies.