"Copy Receipt To:" not working under "Email Receipt Settings"

  • Resolved Bradley Allen

    (@bradley)


    12 years, 11 months ago

    As a store admin using Cart66 v1.1.2, under “Email Receipt Settings” -> “Copy Receipt To:” I have entered in my email address, however I am not receiving emails after orders are submitted. The checkout mode is manual.

    The person who submits an order is receiving the order confirmation email with a link to their receipt. But for some reason, emails are not being sent to the store/website admin.

Viewing 4 replies - 1 through 4 (of 4 total)
  • Brian Ross

    (@rossdev)

    12 years, 11 months ago

    I have the opposite problem. Copy receipt works but the customer is not getting the email… I’m using PayPal.

    Plugin Author Lee Blue

    (@reality66)

    12 years, 11 months ago

    This most likely means that the email is getting sent but that the recipient isn’t getting the message (as opposed to the message not being sent at all). The best thing to do is to use the WP Mail SMTP plugin and configure your WordPress site to always send mail via a real SMTP server. This will result in faster and more reliable delivery of outgoing mail. It also let’s you test your mail sending/receiving directly in the plugin rather than troubleshooting by placing test orders. With this plugin you can send mail through a Gmail account or any other SMTP server you have access to. Yahoo and Comcast email accounts tend to be the most problematic when sending mail directly through an open relay on your web server. I think you’ll get much better performance using a real SMTP server.

    Brian Ross

    (@rossdev)

    12 years, 11 months ago

    stupid server config… it works now without the SMTP plugin.

    Thread Starter Bradley Allen

    (@bradley)

    12 years, 11 months ago

    Thanks for the plugin tip. I received the emails through the plugin test and a test order using cart66. I changed the topic setting to resolved.

Viewing 4 replies - 1 through 4 (of 4 total)
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