• Resolved chcw

    (@chcw)


    Hi,

    From time to time, when copy & paste contents in the Yoast SEO section, such as the SEO title & Meta Description edit box. THe copy or paste operation will not work. Sometimes editing on these two edit boxes will also fail. But re-try on them will succeed again. So just wonder if there are some bugs in these editboxes?

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Thread Starter chcw

    (@chcw)

    Can anyone help on this issue? Thank you very much.

    Plugin Support devnihil

    (@devnihil)

    @chcw We’re sorry to hear you are experiencing this issue on your site.

    Unforutnately we were not able to replicate the issue as you described.

    Can you please confirm you are using the most recent release of Yoast SEO version 18.1? You can learn more about updating here: https://yoast.com/help/how-can-i-update-my-free-plugin/

    Also, can you confirm you are using WordPress 5.9? You can check by clicking on the W in the top left and selecting About. If you need to update, please check with your host provider. Please know that if you are using an older version of WordPress Core you may experience unexpected behavior with Yoast. This guide explains more: https://yoast.com/why-we-dont-support-old-wordpress-versions/

    If you update to the most current version of WordPress and Yoast SEO, does this resolve the issue?

    If you have confirmed both WordPress, Yoast SEO, and all of your site’s other plugins and themes are up to date and the problem is still occurring, we would next recommend performing a conflict check. A plugin or theme conflict can sometimes cause functionality problems, errors, or unexpected behavior from the plugin. If you are unfamiliar with checking for conflicts, we have a step by step guide on how to check for conflicts available here: How to check for plugin conflicts.

    Test this on your development or staging site, if you have one. If not, we recommend using the Health Check & Troubleshooting plugin. This plugin allows you to run a conflict check without affecting normal visitors to your site.

    Can you please confirm you have performed a complete conflict check by disabling other plugins, and resetting the theme to a default such as TwentyTwentyOne and let us know the results?

    If you do not feel comfortable to do this yourself or if this does not solve your issue, our Yoast SEO Premium plugin comes with one year of (technical) support.

    Thread Starter chcw

    (@chcw)

    OK. Thank you. I will check.

    Plugin Support Michael Tiña

    (@mikes41720)

    Hi,

    We do recommend updating your plugin to the latest version and performing a conflict check, so as to ensure that there aren’t any plugin or theme conflicts on your website.

    Otherwise, a screen recording (or some images uploaded via snapboard.io or a similar site) on the exact issue with the Yoast SEO meta box would be helpful so we can understand this better.

    Thread Starter chcw

    (@chcw)

    When pasting & editing fail on the edit box, I will see the following message:

    “Connection lost. Saving has been disabled until you’re reconnected. We’re backing up this post in your browser, just in case.”

    Plugin Support Michael Tiña

    (@mikes41720)

    Hi,

    Thanks for reporting that back to us.

    Are you able to reproduce this with a default WP theme (such as TwentyTwenty) and only the Yoast SEO plugin enabled? If not, we recommend that you perform a conflict check in order to identify any conflicting plugins or themes, as we’re unable to reproduce the issue on our end with a default setup when trying to copy paste information in the Yoast SEO meta box.

    Plugin Support devnihil

    (@devnihil)

    We are going ahead and marking this issue as resolved due to inactivity. If you require any further assistance please create a new issue.

Viewing 7 replies - 1 through 7 (of 7 total)
  • The topic ‘Copy & Paste Issue in SEO Title & Meta Description Edit Box’ is closed to new replies.