Hi,
you can enable the logs in YITH > PayPal Express Checkout, in the section Other Settings.
Armando,
I got a reply from PayPayl customer service, they say as follows:
“I see with this new log that you are not calling DoExpressCheckout after your GetExpressCheckout call causing a PaymentActionNotInitiated checkout response. Please see https://stackoverflow.com/questions/21617528/paymentactionnotinitiated-when-do-express-checkout. You may refer to this PayPal Developer documentation for resolution with your developer – https://developer.paypal.com/api/nvp-soap/do-express-checkout-payment-nvp/.”
Could you please advise what would be the next step to get this fixed?
Thanks,
Kinga
Hello @kkorska
I’m sorry but have you tried to enable the plugin log as recommended?
Could you also double-check if the plugin was set according to this page of the documentation?
https://docs.yithemes.com/yith-paypal-express-checkout-for-woocommerce/2021/11/17/how-to-obtain-paypal-api-credentials/
Alberto,
As stated above this is PayPal’s reply *after* their receiving the log file, which I had had turned on all along anyway. The reply from PayPal is their diagnostics of the reason why payments don’t go through. They’re not asking for the API anymore.
Please advise on how to get the issue fixed, since I can’t take any card payments.
Best,
Kinga
Hello @kkorska,
I’m sorry but i think that the PayPal diagnosis is wrong since we have no other feedback about this kind of issue.
As asked previously, have you double-checked if the plugin was set according to this page of the documentation?
https://docs.yithemes.com/yith-paypal-express-checkout-for-woocommerce/2021/11/17/how-to-obtain-paypal-api-credentials/
Would you mind also sharing the PayPal Log here?
Hi,
Yes, I confirm the PayPal API credentials are set up correctly.
Not sure where to obtain the PayPal log, I will ask them and follow up.
Cheers,
Kinga
Hi,
This is the reply I got from PayPal:
Your plugin provider provided the log in which I mentioned the following:
"I see with this new log that you are not calling DoExpressCheckout after your GetExpressCheckout call causing a PaymentActionNotInitiated checkout response. Please see https://stackoverflow.com/questions/21617528/paymentactionnotinitiated-when-do-express-checkout. You may refer to this PayPal Developer documentation for resolution with your developer - https://developer.paypal.com/api/nvp-soap/do-express-checkout-payment-nvp/."
If they review the log they provided you, along with my response, they would be able to validate the same.
Please let me know how I can pass you the log. I won’t post it here as it contains personal information.
Thanks in advance for your reply,
Kinga
Hi Kinga,
Maybe you can remove the personal info from the log file?
You can upload the log file to a file upload site like wetransfer.com
