Support » Plugin: Complianz | GDPR/CCPA Cookie Consent » Coookie Banner doesn’t show up / not working

  • Resolved WPEight

    (@wpeight)


    Hi there,

    I installed your plugin on one project and it works fine. Now I tried to install it on another project (which is using the same template, but not exactly the same plugins) and there the banner does not show up in the front end, although the tracking code shows up in the source code.

    Could you please assist me regarding this problem?

    Thanks and best regards!

    • This topic was modified 2 months, 3 weeks ago by WPEight.

    The page I need help with: [log in to see the link]

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  • Plugin Author RogierLankhorst

    (@rogierlankhorst)

    The cookieconfig.min.js file is blocked with a 403 forbidden warning. I also can’t load this file directly (wp-content/plugins/complianz-gdpr/core/assets/js/cookieconfig.min.js).

    Instead the page seems to load an entirely different page, not the js file at all.

    Possibly your hosting company has a too enthusiastic security setup which is preventing this file from loading, and shows this strange page instead. You could check with your hosting company if that is the case.

    I came across another thread where a custom 404 page was added by the hosting company: https://forum.joomla.org/viewtopic.php?t=110216

Viewing 1 replies (of 1 total)
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