Cookies werden ohne Zustimmung gefeuert

  • Resolved sanhop

    (@sanhop)


    3 years, 11 months ago

    Hallo,

    ich habe das Complianz Plugin (kostenfreie Version) auf unserer Website installiert. Wir haben den Google Tag Manager auf unserer Seite, zum tracken von Daten. Sobald unsere Website aufgerufen wird, werden Cookies gefeuert, obwohl der Cookie Consent Requester noch geöffnet ist.

    Ich brauche dringend Hilfe, denn im Bezug auf DSGVO ist es eine Katastrophe.

    VG Sandra

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Contributor Jarno Vos

    (@jarnovos)

    3 years, 11 months ago

    Hi @sanhop,

    Could you confirm that you have setup Google Tag Manager in accordance with our guide here? https://complianz.io/definitive-guide-to-tag-manager-and-complianz/

    If correctly configured, you will be able to use Complianz events which serve as triggers. You can then connect them to your tags/scripts, to fire them based on the correct consent type.

    Kind regards,
    Jarno

    • This reply was modified 3 years, 11 months ago by Jarno Vos.
    Thread Starter sanhop

    (@sanhop)

    3 years, 11 months ago

    Hey Jarno,

    wie kann ich dir meine Website schicken? Per PN?
    Ich hatte die Events im Tag Manager eingestellt, aber trotzdem hat es nicht funktioniert. Ich habe keine Ahnung, was ich falsch gemacht habe.

    VG
    Sandra

    Plugin Contributor Jarno Vos

    (@jarnovos)

    3 years, 11 months ago

    Hi @sanhop,

    If you send an email to support@complianz.io, you can perhaps show me how your GTM container is configured. I can also invite you to an example container where we have created the triggers already, to show what the setup should look like.

    I suspect that if all of your triggers are being fired before consent, you might not be using “Custom Event” as the trigger type.

    Kind regards,
    Jarno

    • This reply was modified 3 years, 11 months ago by Jarno Vos.
    Thread Starter sanhop

    (@sanhop)

    3 years, 11 months ago

    Ich habe eine Mail an den Support geschickt. Danke

    Plugin Contributor Jarno Vos

    (@jarnovos)

    3 years, 11 months ago

    Hi @sanhop,

    I’ll mark this thread as resolved now, as the issue has been solved through our support mail.

    For others reading this thread: the solution, in this case, was to block a live chat service prior to user consent, as the service loaded Google ReCaptcha (and thus, third-party cookies from Google.com).

    Kind regards,
    Jarno

Viewing 5 replies - 1 through 5 (of 5 total)
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