Cookies Policy Page not updating (with shortcode)

  • Resolved nextep

    (@nextep2)


    1 year, 11 months ago

    Hello!
    I have installed Complianz on a development project, and finally migrated it to the production server.
    After the migration I added additional plugins that add more cookies to the web, so I have tried to update the cookies page, but I am unable to do it. It doesn’t seem to do anything
    Right now I am using the shortcode method on the page, and in the Complianz control panel appears the message that it has been updated today, but when I go to the page the update does not appear (neither the date nor the new cookies).
    Any help would be appreciated.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor jarnovos

    (@jarnovos)

    1 year, 11 months ago

    Hi @nextep2,

    Could you try running another Cookie Scan (Wizard > Consent > Cookie Scan) and synchronization with CookieDatabase (Wizard > Consent > Cookie descriptions)?

    If new cookies/services were detected, that should cause them to appear in your document. You might need to additionally clear cache in the Litespeed Cache plugin once.

    Kind regards,
    Jarno

    Plugin Contributor jarnovos

    (@jarnovos)

    1 year, 11 months ago

    Hi @nextep2,

    I’ll mark this as resolved for now, as we haven’t heard back from you in a while.

    If the issue persists upon performing the steps provided above, feel free to reach out once more. We’d be happy to help.

    Kind regards,
    Jarno

    Thread Starter nextep

    (@nextep2)

    1 year, 11 months ago

    Hi @jarnovos , thank you for your reply.
    Yes, I run another Cookie Scan, and new cookies where detected, that´s the reason why I needed to update de Cookie Policy page after migrate to the production server. I cleared cache with LiteSpeed too, but the Cookie Policy page seems not to be updated.
    BR

    Plugin Contributor jarnovos

    (@jarnovos)

    1 year, 11 months ago

    Hi @nextep2,

    Aside of running a new Cookie Scan, had you also synchronized with CookieDatabase (Wizard > Consent > Cookie descriptions) once more, after these newly found cookies had been reported in the scan?

    Kind regards,
    Jarno

    Thread Starter nextep

    (@nextep2)

    1 year, 11 months ago

    Working!!
    Thank you very much @jarnovos!

    Plugin Contributor jarnovos

    (@jarnovos)

    1 year, 11 months ago

    Thanks for confirming, glad to hear that! @nextep2

    Kind regards,
    Jarno

Viewing 6 replies - 1 through 6 (of 6 total)
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