@kristindraves
Sorry to hear you’re having troubles, we haven’t received any reports with this specific issue, but I will have the Lead Dev @danieliser take a look as soon as he is available. In the meantime, can you please provide a link and what needs to be done to trigger the popup – sounds like it’s Auto Open/Time Delay, however.
Also, as a side note, Google is going to be making changes to the way the rate sites for mobile devices based on the site’s popup usage. As a result, we’ll be adding a feature that will allow you to check a box and disable a popup on mobile in its entirety.
Basically, if you have a full screen auto open popup, you’re going to want to disable that popup for mobile devices or be prepared to get pummeled by Googles rankings. You can read the full article here.
@kristindraves, @waltmesser(ffr) – A link would be helpful but there are no known issues with mobile browsers unless they are using a private browsing session of sorts, private sessions don’t store cookies at all, something we can’t do anything about.
Hope that helps.
Thread Starter
Kristin
(@kristindraves)
Okay, mark me as solved. After your feedback, I went back and made a new popup, unpublished the old one, and assigned the cookie when I created the trigger, and it worked! So either I am terrible at assigning the cookie to an already created trigger, or there’s an issue there.
Either way, I’m solved. Thanks guys!
@kristindraves
Glad we could help you! Let us know if you have any other questions or issues.
If you haven’t already, please do take a moment to click that our plugin Works and to rate and review the plugin to spread the love! <3
