Support » Plugin: HandL UTM Grabber » Cookies not saved

  • Resolved johnnycocheroo454

    (@johnnycocheroo454)


    Hi,

    trying to use the plugin to save parameters on ukimmigrationsolclitors.co.uk to track where our leads come from. Things work ok if I put the utm tag directly in the URL but the traffic coming in from our Facebook ad (or any facebook link) doesn’t add a cookie.

    I’ve read around the support forums and seen about caching plugins sometimes causing problems. We use WP Rocket and I’ve tested things with that turned off and the cache cleared, still no joy. Help!

    The page I need help with: [log in to see the link]

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  • Plugin Author Haktan Suren

    (@haktansuren)

    Hi @johnnycocheroo454 . Sorry for the long wait time… I was just able to check your site… I confirmed that your site does not capture COOKIES via this link https://ukimmigrationsolicitors.co.uk/?utm_campaign=asdasd1231232&utm_source=testsource2 but it works using https://ukimmigrationsolicitors.co.uk/index.php?utm_campaign=asdasd1231232&utm_source=testsource2 so i think this is something with the apache server configuration or your htaccess file.

Viewing 1 replies (of 1 total)
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