Title: Cookiebot – Didn’t work
Last modified: October 11, 2019

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# Cookiebot – Didn’t work

 *  [Kathleen Elam](https://wordpress.org/support/users/a2zsc/)
 * (@a2zsc)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/cookiebot-didnt-work/)
 * I tried to make their plugin work on my site for 3 days. It kept breaking my 
   site, whether cookies were accepted or not. Videos would not play, other plugins
   with no cookie were broken. If I set it to manual, then it worked. Of course 
   it worked, nothing was being blocked. I opened a ticket and basically I need 
   to hire a programmer to write code for all my plugins. Why do that when there
   are other plugins that actually work without the drama? In the meantime Cookiebot
   was counting the pages on my site, which by the way was not live and did not 
   have any visitors, and they charged my Paypal account $24.00 for the first month.
   I asked for a refund and they said I had to pay for the first month no matter
   what, no exceptions.
    -  This topic was modified 6 years, 7 months ago by [Marius L. J.](https://wordpress.org/support/users/clorith/).
      Reason: Removed defamatory terms
    -  This topic was modified 6 years, 7 months ago by [Marius L. J.](https://wordpress.org/support/users/clorith/).

Viewing 1 replies (of 1 total)

 *  Plugin Author [cookiebot](https://wordpress.org/support/users/cookiebot/)
 * (@cookiebot)
 * [6 years, 7 months ago](https://wordpress.org/support/topic/cookiebot-didnt-work/#post-12019835)
 * Hi [@a2zsc](https://wordpress.org/support/users/a2zsc/),
 * Sorry to hear that you couldn’t get Cookiebot working. You could have reached
   out to one of our 1000 [resellers](https://www.cookiebot.com/goto/resellers/)
   to get help, tried the [WP support forum](https://wordpress.org/support/plugin/cookiebot/),
   or our own [community](https://support.cookiebot.com/hc/en-us). Cookiebot seems
   to work just fine currently for around 175.000 websites.
 * When you create a Cookiebot account, you start on the free plan. We then scan
   your site for any tracking going on, and if you have over 100 pages, which is
   the max for a free account, you will be upgraded to a free 1-month trial plan,
   which clearly states which premium plan you qualify for.
 * **IF** you wish to proceed using Cookiebot, you have to configure billing information,
   in your case a Paypal account. Since you have configured your Paypal account,
   all of the information was available to you, so why does the no-refund come to
   you as a suprise? If content or features related to your paid membership were
   defective, unavailable, or did not perform as stated, then that would have been
   another case.

Viewing 1 replies (of 1 total)

The topic ‘Cookiebot – Didn’t work’ is closed to new replies.

 * ![](https://ps.w.org/cookiebot/assets/icon.svg?rev=3200631)
 * [Cookiebot by Usercentrics - Automatic Cookie Banner for GDPR/CCPA & Google Consent Mode](https://wordpress.org/plugins/cookiebot/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cookiebot/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cookiebot/)
 * [Active Topics](https://wordpress.org/support/plugin/cookiebot/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cookiebot/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cookiebot/reviews/)

 * 1 reply
 * 2 participants
 * Last reply from: [cookiebot](https://wordpress.org/support/users/cookiebot/)
 * Last activity: [6 years, 7 months ago](https://wordpress.org/support/topic/cookiebot-didnt-work/#post-12019835)