Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Cookie warning/acceptance banner shows on every page

  • After updating to the latest version of the free plugin and completing the wizard to include Google Analytics, the cookie banner re-appears on every page asking for users to accept.

    BUT it is only doing this in Chrome and Firefox. It appears just once on Explorer and Opera.

    As a short term measure, I set the banner display time to 5 seconds. I’m assuming that my issue is user error and would appreciate any help to locate where I went wrong with the setup.

    The page I need help with: [log in to see the link]

Viewing 6 replies - 1 through 6 (of 6 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @eileenms,

    We will have a look! regards Aert

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @eileenms,

    Do you mean the banner reappears or the “settings” button on the left hand corner keeps floating?

    We have troubling reproducing the issue and will have a look with other devices if above isn’t correct.

    Sidenote: there’s seems to be an issue with your right side menu, above 1440px screen sizes. This covers a part of the screen. Just FYI.

    Please let me know!

    Thread Starter Eileen Schaubert

    (@eileenms)

    Thanks for checking – the banner reappears on each new page visited asking for the user to accept the cookie policy.

    I’m still seeing it but it’s really inconsistent across browsers – today it’s not happening on desktop Chrome (it was yesterday), Safari or Opera. It’s still happening on desktop Firefox for me but not for a co-worker. It’s happening on my iPhone X Chrome and Firefox not Safari. On an older iPad it’s happening on Safari and Chrome but not Firefox.

    Thanks for the heads up on the menu overflow.

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @eileenms,

    The inconsistencies make it quite difficult to pinpoint the issue. Especially if the same configurations seems to work one day, but not the next day.

    Could you log a support ticket? Because the issue is unclear, we might have to share some credentials to get to the bottom of this.

    Let me know:)

    Thread Starter Eileen Schaubert

    (@eileenms)

    Submitted with a link to this thread.

    thanks

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Clearing cache seemed to have fixed the issue. Please start a new thread for a new, similar issues.

    • This reply was modified 2 years, 6 months ago by Aert Hulsebos. Reason: More specific
Viewing 6 replies - 1 through 6 (of 6 total)
  • The topic ‘Cookie warning/acceptance banner shows on every page’ is closed to new replies.