Title: Cookie Policy saving issue
Last modified: June 22, 2026

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# Cookie Policy saving issue

 *  [DigitalGdn](https://wordpress.org/support/users/bkno/)
 * (@bkno)
 * [2 weeks ago](https://wordpress.org/support/topic/cookie-policy-saving-issue/)
 * Hello, thank you for this fantastic plugin!
 * I have an issue trying to fill out the Cookie Policy generator. When clicking“
   Save Changes” instead of saving it goes to a blank screen with the following 
   URL path:
 *     ```wp-block-code
       /wp-admin/admin.php?company.name=&company.address=&company.email=&company.registry=&dpo.name=&dpo.email=&jurisdiction=gdpr-strict&retention_months=12&privacy_policy_url=&default_lang=&disclaimer.show=on&disclaimer.text=
       ```
   
 * If I click the preview button nothing happens when clicked. I tried both filling
   out no fields or some.
 * When I originally tested this a few weeks ago it was ok.

Viewing 2 replies - 1 through 2 (of 2 total)

 *  Plugin Author [fabiodalez](https://wordpress.org/support/users/fabiodalez/)
 * (@fabiodalez)
 * [2 weeks ago](https://wordpress.org/support/topic/cookie-policy-saving-issue/#post-18944734)
 * Thanks for the report and for the URL, that detail actually tells us exactly 
   what is happening.
 * The Cookie Policy generator saves through JavaScript: when you click Save Changes
   the script intercepts the form, validates it, and sends the data to the plugin
   via a background request, without reloading the page. The address you landed 
   on:
 * /wp-admin/admin.php?company.name=&company.address=&…
 * is what a browser produces when it submits a plain HTML form with no JavaScript
   running. In other words, on your site that script is not running on the generator
   page, so the browser falls back to a normal form submit and you end up on a blank
   admin.php page with the empty fields in the URL. The Preview button does nothing
   for the same reason (it is also driven by that script). The form itself is fine,
   this is the page script not loading or being interrupted.
 * This is almost always one of three things, and it lines up with your note that
   it worked a few weeks ago:
    1. A JavaScript conflict from another plugin or the theme. If any other admin script
       throws an error on that page, it can stop our script from initialising.
    2. A caching or JS optimization/minification plugin that defers, combines, or strips
       admin scripts. These can break admin pages even when the front end looks fine.
    3. A stale cached copy of the plugin script after an update.
 * Could you help us pin it down:
    1. Open the browser developer console (press F12, then the Console tab), go to 
       the Cookie Policy page, reload it, click Save Changes, and copy any red error
       messages you see. Those errors usually name the conflicting script directly.
       Paste them here.
    2. Quick conflict test: temporarily switch to a default theme (Twenty Twenty-Four)
       and/or deactivate your other plugins, then try saving again. If it works, re-
       enable them one by one to find the culprit.
    3. If you use any caching or JS optimization plugin, clear its cache (and your 
       browser cache) and exclude the wp-admin area / the FAZ admin scripts from minification
       and combining.
    4. Make sure FAZ Cookie Manager is updated to the latest version.
 * With the console errors we can usually identify the exact conflict quickly.
 * On my side, I’m also adding a safeguard so that, even if the page script is blocked
   for any reason, the form will no longer do a blank-page native submit, it will
   tell you to reload instead, so you never lose what you typed. That will ship 
   in an upcoming release.
 * Thanks for your patience, and looking forward to those console messages.
 * Best regards
 *  Thread Starter [DigitalGdn](https://wordpress.org/support/users/bkno/)
 * (@bkno)
 * [1 week, 6 days ago](https://wordpress.org/support/topic/cookie-policy-saving-issue/#post-18946470)
 * [@fabiodalez](https://wordpress.org/support/users/fabiodalez/) thanks for reply.
 * You were right there was an error in the browser console in Brave. This was as
   a result of Brave Sheild was blocking cookie-policy.js. It may well be simply
   because of the filename contains ‘cookie’.
 * Disabling Brave Shield resolves it and the page saves fine.

Viewing 2 replies - 1 through 2 (of 2 total)

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 * ![](https://ps.w.org/faz-cookie-manager/assets/icon-256x256.jpg?rev=3519691)
 * [FAZ Cookie Manager](https://wordpress.org/plugins/faz-cookie-manager/)
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 * 2 replies
 * 2 participants
 * Last reply from: [DigitalGdn](https://wordpress.org/support/users/bkno/)
 * Last activity: [1 week, 6 days ago](https://wordpress.org/support/topic/cookie-policy-saving-issue/#post-18946470)
 * Status: not resolved