Support » Plugin: GDPR Cookie Consent » Cookie notice bar with overlay is not showed

  • Resolved Carpenter759

    (@carpenter759)


    Hi,

    When I load the page, the cookie bar as a popup with overlay doesn’t appear on the screen. It just appears on the left or right corner (depending on de settings) as a tab. I have to click on it to trigger the cookie bar message with overlay.

    There is someone to help me in order to achieve the cookie bar with overlay appears automatically when loading the page and block the navigation until the accept button is clicked on?

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Author webtoffee

    (@webtoffee)

    Hi @carpenter759,

    We checked your site and we can see the cookie pop up with the overlay. Refer the screenshot.

    Hi Webtofee Team,

    First of all, thank you very much for your quick reply.

    I’ve seen your screenshot and, as it shows, I can see the cookie popup with the overlay. Does it appear automatically for you on the screen when loading the site? In my case, I’m still not able to see it. I can see the tab placed on the right or left corner and only when I click on it, the popup with overlay is shown.

    I’d discard that it could be a conflict with another third party plugin because I already tried to deactivate one by one and all at once too. All of them are updated. The result is the same.

    I’m using the Divi theme in its last version.

    I really don’t know how to sort it out. Could you please give me an idea about it?

    Thanks in advance.

    Plugin Author webtoffee

    (@webtoffee)

    Hi @carpenter759,

    We just opened your site in the browser private window and it looks ok for us. Please try clearing your cache.

Viewing 3 replies - 1 through 3 (of 3 total)
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