Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Cookie “Google Fonts API” listed though Google Fonts not used

  • Resolved opm3000

    (@opm3000)


    The Cookie “Google Fonts API” is listed though Google Fonts are not used on site.

    Also Complianz cookies are not recognized .

    The page I need help with: [log in to see the link]

Viewing 10 replies - 1 through 10 (of 10 total)
  • Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @opm3000,

    Under Wizard – Consent – Services, you can deselect the use of Google Fonts. You can rerun the sync with cookiedatabase.org, so Complianz can be detected as well. If you start Complianz, the banner is not yet available with the appropriate cookies, these are mostly found after using Complianz and the automatic scan and sync.

    Hope this helps,
    regards Aert

    Thread Starter opm3000

    (@opm3000)

    After deleting the cookies and re-scanning I still get the following missing results under cookie descriptions:

    Cookie “cmplz_cookie_data”

    Cookie “cmplz_policy_id”

    Cookie “wp-settings-1”

    Cookie “wp-settings-time-1”

    Cookie “wordpress_test_cookie”

    Cookie “wfwaf-authcookie-15a4907653f605fd02ba307464b09165”

    Cookie “wordpress_logged_in_28acdd88abe3c031619488178971a13c”

    Google Maps
    Cookie “Google Maps API”

    (Google maps is activated under services)

    Still “cmplz_cookie_data” and “cmplz_policy_id”?

    Thread Starter opm3000

    (@opm3000)

    Also although Google Maps is activated under Services it is not listed under point 7 consent but under 6 placed cookies (Google Maps API)

    What am I doing wrong?

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @opm3000,

    It looks like you might have an active security measure/firewall which prevents you from synchronizing with CookieDatabase, therefore everything remains listed as “Under Investigation” on your Cookie Policy.

    Could you check if that might be the case here?

    And to answer your other question: this is correct, the Consent section on your Cookie Policy contains the category toggles (Statistics, Marketing etc). Services/cookies (such as Google Maps API) will appear under the “Placed Cookies” section.

    Kind regards, Jarno

    Thread Starter opm3000

    (@opm3000)

    I am using a Mac, the firewall is not enabled and I tried it with different browsers also using privacy windows – still no synchronizing… any idea?

    Plugin Contributor Aert Hulsebos

    (@aahulsebos)

    Hi @opm3000,

    It’s pretty difficult to debug a sync issue without much knowledge of the system. Could you download the system status on the Complianz dashboard?

    Please also check if there are any console errors present, during a sync. I will check our firewall as well.

    regards Aert

    Thread Starter opm3000

    (@opm3000)

    OK I get this console error:

    Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received

    System staus:

    Domain:XXXXX
    Detected console errors: none found General Plugin version: 6.4.0
    WordPress version: 6.1.1
    PHP version: 8.0.27
    Server: Apache
    Multisite: no WordPress settings auto_update_plugins disabled Active plugins:
    XXXXX/plugins/advanced-custom-fields-pro/acf.php
    XXXXX/plugins/better-search-replace/better-search-replace.php
    XXXXX/plugins/cleverreach-wp/cleverreach-wp.php
    XXXXX/plugins/complianz-gdpr/complianz-gpdr.php
    XXXXX/plugins/contact-form-7/wp-contact-form-7.php
    XXXXX/plugins/disable-remove-google-fonts/disable-remove-google-fonts.php
    XXXXX/plugins/duplicate-page/duplicatepage.php
    XXXXX/plugins/js_composer/js_composer.php
    XXXXX/plugins/page-title-splitter/pts.php
    XXXXX/plugins/post-type-switcher/post-type-switcher.php
    XXXXX/plugins/revslider/revslider.php
    XXXXX/plugins/tablepress/tablepress.php
    XXXXX/plugins/us-core/us-core.php
    XXXXX/plugins/user-role-editor/user-role-editor.php
    XXXXX/plugins/wordfence/wordfence.php
    XXXXX/plugins/wordpress-seo/wp-seo.php
    XXXXX/plugins/wp-rss-aggregator/wp-rss-aggregator.php
    XXXXX/plugins/wp-sort-order/index.php General settings safe_mode : Wizard settings regions : eu
    eu_consent_regions : yes
    wp_admin_access_users : no
    cookie-statement : generated
    privacy-statement : custom
    impressum : custom
    disclaimer : none
    organisation_name : XXXXX
    country_company : DE
    email_company : info@XXXXX
    telephone_company : XXXXX
    records_of_consent : no
    datarequest : no
    respect_dnt : yes
    compile_statistics : google-analytics
    accepted : 1
    no-sharing : 1
    ip-addresses-blocked : 1
    accepted : 0
    no-sharing : 0
    ip-addresses-blocked : 1
    matomo_anonymized :
    consent_for_anonymous_stats : yes
    configuration_by_complianz : yes
    consent-mode : no
    UA_code : G-9HQV31EB5P
    AW_code :
    consent_per_service : yes
    uses_thirdparty_services : yes
    activecampaign : 0
    adobe-fonts : 0
    google-fonts : 0
    google-recaptcha : 0
    google-maps : 1
    openstreetmaps : 0
    vimeo : 0
    youtube : 0
    videopress : 0
    dailymotion : 0
    soundcloud : 0
    twitch : 0
    paypal : 0
    spotify : 0
    hotjar : 0
    addthis : 0
    addtoany : 0
    sharethis : 0
    livechat : 0
    hubspot : 0
    calendly : 0
    microsoftads : 0
    block_recaptcha_service : no
    block_hubspot_service : no
    uses_social_media : no
    facebook : 0
    twitter : 0
    linkedin : 0
    whatsapp : 0
    instagram : 0
    tiktok : 0
    disqus : 0
    pinterest : 0
    uses_firstparty_marketing_cookies : no
    uses_ad_cookies : no
    uses_ad_cookies_personalized : no
    uses_wordpress_comments : no
    block_wordpress_comment_cookies : yes
    region_redirect : no
    cal : 1
    contact_retain_data : 1
    payments_retain_data : 1
    register-account_retain_data : 1
    newsletters_retain_data : 1
    support-services_retain_data : 1
    legal-obligations_retain_data : 1
    statistics_retain_data : 1
    offer-personalized-products_retain_data : 1
    selling-data-thirdparty_retain_data : 1
    deliveries_retain_data : 1
    enable_cookie_banner : yes
    enable_cookie_blocker : yes

    Plugin Contributor jarnovos

    (@jarnovos)

    Hi @opm3000,

    Turns out that certain IP addresses from “Strato” were being blacklisted by our security tool(s).

    Can you try clicking the “Sync” button under Complianz > Wizard > Consent > Cookie Descriptions once more? It now works on Strato environments for us, so I expect that it will work for you as well.

    Kind regards, Jarno

    Thread Starter opm3000

    (@opm3000)

    That’s great news. There are only 3 cookies left not recognized:

    cmplz_consenttype

    _ga_9HQV31EB5P

    _ga

    I know that the _ga cookies belong to Google Analytics which is otherwise recognized and the first belongs to Complianz – how do I go on with them?

    Thread Starter opm3000

    (@opm3000)

    Update: after another sync everything works fine now. Thank you.

Viewing 10 replies - 1 through 10 (of 10 total)
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