Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Cookie “Google Fonts API” listed though Google Fonts not used
Cookie “Google Fonts API” listed though Google Fonts not used
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The Cookie “Google Fonts API” is listed though Google Fonts are not used on site.
Also Complianz cookies are not recognized .
The page I need help with: [log in to see the link]
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Hi @opm3000,
Under Wizard – Consent – Services, you can deselect the use of Google Fonts. You can rerun the sync with cookiedatabase.org, so Complianz can be detected as well. If you start Complianz, the banner is not yet available with the appropriate cookies, these are mostly found after using Complianz and the automatic scan and sync.
Hope this helps,
regards AertAfter deleting the cookies and re-scanning I still get the following missing results under cookie descriptions:
Cookie “cmplz_cookie_data”
Cookie “cmplz_policy_id”
Cookie “wp-settings-1”
Cookie “wp-settings-time-1”
Cookie “wordpress_test_cookie”
Cookie “wfwaf-authcookie-15a4907653f605fd02ba307464b09165”
Cookie “wordpress_logged_in_28acdd88abe3c031619488178971a13c”
Google Maps
Cookie “Google Maps API”(Google maps is activated under services)
Still “cmplz_cookie_data” and “cmplz_policy_id”?
Also although Google Maps is activated under Services it is not listed under point 7 consent but under 6 placed cookies (Google Maps API)
What am I doing wrong?
Hi @opm3000,
It looks like you might have an active security measure/firewall which prevents you from synchronizing with CookieDatabase, therefore everything remains listed as “Under Investigation” on your Cookie Policy.
Could you check if that might be the case here?
And to answer your other question: this is correct, the Consent section on your Cookie Policy contains the category toggles (Statistics, Marketing etc). Services/cookies (such as Google Maps API) will appear under the “Placed Cookies” section.
Kind regards, Jarno
I am using a Mac, the firewall is not enabled and I tried it with different browsers also using privacy windows – still no synchronizing… any idea?
Hi @opm3000,
It’s pretty difficult to debug a sync issue without much knowledge of the system. Could you download the system status on the Complianz dashboard?
Please also check if there are any console errors present, during a sync. I will check our firewall as well.
regards Aert
OK I get this console error:
Uncaught (in promise) Error: A listener indicated an asynchronous response by returning true, but the message channel closed before a response was received
System staus:
Domain:XXXXX
Detected console errors: none found General Plugin version: 6.4.0
WordPress version: 6.1.1
PHP version: 8.0.27
Server: Apache
Multisite: no WordPress settings auto_update_plugins disabled Active plugins:
XXXXX/plugins/advanced-custom-fields-pro/acf.php
XXXXX/plugins/better-search-replace/better-search-replace.php
XXXXX/plugins/cleverreach-wp/cleverreach-wp.php
XXXXX/plugins/complianz-gdpr/complianz-gpdr.php
XXXXX/plugins/contact-form-7/wp-contact-form-7.php
XXXXX/plugins/disable-remove-google-fonts/disable-remove-google-fonts.php
XXXXX/plugins/duplicate-page/duplicatepage.php
XXXXX/plugins/js_composer/js_composer.php
XXXXX/plugins/page-title-splitter/pts.php
XXXXX/plugins/post-type-switcher/post-type-switcher.php
XXXXX/plugins/revslider/revslider.php
XXXXX/plugins/tablepress/tablepress.php
XXXXX/plugins/us-core/us-core.php
XXXXX/plugins/user-role-editor/user-role-editor.php
XXXXX/plugins/wordfence/wordfence.php
XXXXX/plugins/wordpress-seo/wp-seo.php
XXXXX/plugins/wp-rss-aggregator/wp-rss-aggregator.php
XXXXX/plugins/wp-sort-order/index.php General settings safe_mode : Wizard settings regions : eu
eu_consent_regions : yes
wp_admin_access_users : no
cookie-statement : generated
privacy-statement : custom
impressum : custom
disclaimer : none
organisation_name : XXXXX
country_company : DE
email_company : info@XXXXX
telephone_company : XXXXX
records_of_consent : no
datarequest : no
respect_dnt : yes
compile_statistics : google-analytics
accepted : 1
no-sharing : 1
ip-addresses-blocked : 1
accepted : 0
no-sharing : 0
ip-addresses-blocked : 1
matomo_anonymized :
consent_for_anonymous_stats : yes
configuration_by_complianz : yes
consent-mode : no
UA_code : G-9HQV31EB5P
AW_code :
consent_per_service : yes
uses_thirdparty_services : yes
activecampaign : 0
adobe-fonts : 0
google-fonts : 0
google-recaptcha : 0
google-maps : 1
openstreetmaps : 0
vimeo : 0
youtube : 0
videopress : 0
dailymotion : 0
soundcloud : 0
twitch : 0
paypal : 0
spotify : 0
hotjar : 0
addthis : 0
addtoany : 0
sharethis : 0
livechat : 0
hubspot : 0
calendly : 0
microsoftads : 0
block_recaptcha_service : no
block_hubspot_service : no
uses_social_media : no
facebook : 0
twitter : 0
linkedin : 0
whatsapp : 0
instagram : 0
tiktok : 0
disqus : 0
pinterest : 0
uses_firstparty_marketing_cookies : no
uses_ad_cookies : no
uses_ad_cookies_personalized : no
uses_wordpress_comments : no
block_wordpress_comment_cookies : yes
region_redirect : no
cal : 1
contact_retain_data : 1
payments_retain_data : 1
register-account_retain_data : 1
newsletters_retain_data : 1
support-services_retain_data : 1
legal-obligations_retain_data : 1
statistics_retain_data : 1
offer-personalized-products_retain_data : 1
selling-data-thirdparty_retain_data : 1
deliveries_retain_data : 1
enable_cookie_banner : yes
enable_cookie_blocker : yesHi @opm3000,
Turns out that certain IP addresses from “Strato” were being blacklisted by our security tool(s).
Can you try clicking the “Sync” button under Complianz > Wizard > Consent > Cookie Descriptions once more? It now works on Strato environments for us, so I expect that it will work for you as well.
Kind regards, Jarno
That’s great news. There are only 3 cookies left not recognized:
cmplz_consenttype
_ga_9HQV31EB5P
_ga
I know that the _ga cookies belong to Google Analytics which is otherwise recognized and the first belongs to Complianz – how do I go on with them?
Update: after another sync everything works fine now. Thank you.
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