Title: Cookie expiration issue Last modified: June 18, 2021 --- # Cookie expiration issue * Resolved [focuscode](https://wordpress.org/support/users/focuscode/) * (@focuscode) * [4 years, 11 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/) * Good Evening, * I am reaching out to the boxzilla team as there seems to be an issue with the cookie expiration feature. I am trying to add the following logic. * Triggered: 0 Dismissed : 24hrs * (When i add this logic the pop stops showing up all together.) * I currently have the cookie expiration set to 0 so it can show. I need this pop- up to only show onetime. * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcookie-expiration-issue%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 9 replies - 1 through 9 (of 9 total) * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [4 years, 11 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14573273) * Hey [@focuscode](https://wordpress.org/support/users/focuscode/), * Can you please a new pop-up, add it to a test page, and then share a link? This way we can test if there is an issue. * Thread Starter [focuscode](https://wordpress.org/support/users/focuscode/) * (@focuscode) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14573947) * Hey [@hchouhan](https://wordpress.org/support/users/hchouhan/) * I have created the test page and test pop-up here: [https://www.leadfreenj.org/test-page/](https://www.leadfreenj.org/test-page/) * let me know how we should do the test cookie is currently still at 0. * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14574224) * Hey [@focuscode](https://wordpress.org/support/users/focuscode/), * Since every box has its own settings, please set this pop-up to “Triggered: 0 Dismissed: 24hrs” and let me know so I can test it. * Thread Starter [focuscode](https://wordpress.org/support/users/focuscode/) * (@focuscode) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14574275) * Hey [@hchouhan](https://wordpress.org/support/users/hchouhan/) * I have changed the settings for Triggered: 0 Dismissed: 24hrs * [https://www.leadfreenj.org/test-page/](https://www.leadfreenj.org/test-page/) * Plugin Contributor [Lap](https://wordpress.org/support/users/lapzor/) * (@lapzor) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14577658) * Please email us a link to this thread on support at boxzillaplugin.com * Thank you! * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14579687) * Hey [@focuscode](https://wordpress.org/support/users/focuscode/), * I tested the page with the pop-up and the cookie with 24-hour expiration is correctly set up. * The “Dismissed” option when you see to 24 hours, will hide the pop-up for 24 hours once a user closes it. Is this not how you want it? * Thread Starter [focuscode](https://wordpress.org/support/users/focuscode/) * (@focuscode) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14580145) * [@hchouhan](https://wordpress.org/support/users/hchouhan/) Yes thats how i want it set up thank you for confirming that i set it up correctly. * I was getting messages that users were not seeing the pop-up the initial first time. before hiding for 24hrs. * Plugin Contributor [Harish Chouhan](https://wordpress.org/support/users/hchouhan/) * (@hchouhan) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14580168) * [@focuscode](https://wordpress.org/support/users/focuscode/) * When testing yourself, always use an incognito window. Once someone closes the pop-up, a cookie is set with 24-hour expiration as shown in the attached screenshot of your website. * [https://www.dropbox.com/s/r4vjvc4ig4buryv/Screen%20Shot%202021-06-21%20at%2011.39.53%20PM.png?dl=0](https://www.dropbox.com/s/r4vjvc4ig4buryv/Screen%20Shot%202021-06-21%20at%2011.39.53%20PM.png?dl=0) * Thread Starter [focuscode](https://wordpress.org/support/users/focuscode/) * (@focuscode) * [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14580187) * Thank you Viewing 9 replies - 1 through 9 (of 9 total) The topic ‘Cookie expiration issue’ is closed to new replies. * ![](https://ps.w.org/boxzilla/assets/icon-256x256.png?rev=1414640) * [Boxzilla - WordPress Popup Builder](https://wordpress.org/plugins/boxzilla/) * [Frequently Asked Questions](https://wordpress.org/plugins/boxzilla/#faq) * [Support Threads](https://wordpress.org/support/plugin/boxzilla/) * [Active Topics](https://wordpress.org/support/plugin/boxzilla/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/boxzilla/unresolved/) * [Reviews](https://wordpress.org/support/plugin/boxzilla/reviews/) ## Tags * [cookie expiration](https://wordpress.org/support/topic-tag/cookie-expiration/) * 9 replies * 3 participants * Last reply from: [focuscode](https://wordpress.org/support/users/focuscode/) * Last activity: [4 years, 10 months ago](https://wordpress.org/support/topic/cookie-expiration-issue/#post-14580187) * Status: resolved