Support » Plugin: Complianz | GDPR Cookie Consent » Cookie Consent doesn’t show on front end after update

  • Resolved Alex Hamstra

    (@alex-hamstra)


    Hi,

    After updating to version 3.0.0. and going through the wizard again the cookie consent notice and settings tab are not showing at the front end. Clearing website and browser cache did not help either. This applies to 3 different sites.

    Kind regards,

    Alex Hamstra

Viewing 10 replies - 16 through 25 (of 25 total)
  • Plugin Support Aert Hulsebos

    (@aahulsebos)

    Hi @bartjansen,

    Thanks for letting us know. It seems to work here locally.

    We have to look further. Will let you know.

    Regards Aert

    Hi @rogierlankhorst,

    Website, browser and CDN cache were purged on Friday and for a second time Saturday after noticing no changes. After a couple of hours there were still no changes yesterday so I deactivated the CDN. After deactivating the CDN the Cookie Notice appeared when visiting the site as an admin but not when visiting the site as a visitor (Chrome incognito mode and Firefox). When visiting the site as a visitor the AddThis Sidebar immediately loads (normally blocked before consent is given) and Google Ads don’t load at all and there’s no Settings tab visible as well.

    Kind regards,
    Alex

    Plugin Author RogierLankhorst

    (@rogierlankhorst)

    Hi Alex,

    I just checked your site, it looks as though you have the 2.1.8 version on your site now, so I can’t check the 3.0 functionality.

    If there are differences between visiting as visitor or as admin, this is likely still a caching issue.

    Regarding the Google ads not displaying, I’ll have to take a look to see what’s happening. We’ll test this on our sandbox as well.

    Rogier

    Plugin Author RogierLankhorst

    (@rogierlankhorst)

    Maybe the quickest way to resolve the issue is to contact us directly at support@complianz.io, so we can create a duplicator export of your site for local testing.

    Hello,

    I tried again this afternoon. It now works fine when accepting al cookiies but when i accept only neccesary cookies the video is still somewhere down the page. Still a great improvement!

    Plugin Support Aert Hulsebos

    (@aahulsebos)

    Hi @bartjansen,

    This is without Jetpack activated?

    Regards Aert

    Hello Aert,

    With Jetpack activated.

    Greetings,

    Bart

    Plugin Support Aert Hulsebos

    (@aahulsebos)

    Hi @bartjansen,

    I have logged a support ticket with Jetpack,

    The reason being Jetpack adds a span element for responsiveness, even when using Gutenberg. This seems unnecessary at our end and an issue if we want to block the Gutenberg YouTube block and add a placeholder.

    I will keep this thread open until resolved. Regards Aert

    Plugin Support Aert Hulsebos

    (@aahulsebos)

    Hi @bartjansen,

    We have made a sandbox and started a topic with Jetpack. In the middle of getting to a solution or sandbox seemed to show correct behavior with:

    Theme Sixteen
    Jetpack
    Gutenberg
    Autoptimize

    Can you confirm after all updates this is now the case? Please leave a message at complianz.io/support if we have to investigate further.

    Regards Aert

    Plugin Support Aert Hulsebos

    (@aahulsebos)

    This topic is closed based on the original question and is resolved. Subsequent issues are taken into account.

    @bartjansen @rogierlankhorst @alex-hamstra

Viewing 10 replies - 16 through 25 (of 25 total)
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