Support » Plugin: WP-Live Chat by 3CX » cookie & business hours

  • Resolved RonaldLubach

    (@ronaldlubach)


    Hello,

    1 – I have enabled a trigger which starts after 25 seconds. If I close the trigger and go to another page, the trigger starts again. Obviously this has to do with cookie settings. How can I configure the chat so it doesn’t open again and again on every page?

    2 – Our companies business hours are from Monday to Thursday from 9 to 5 with half an hour break from 12:30 to 1 And on Friday from 9 till 12 During the weekend we are closed. But this is something I cant configure. Is this something for future updates?

    The page I need help with: [log in to see the link]

Viewing 8 replies - 1 through 8 (of 8 total)
  • Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @ronaldlubach, page based triggers will restart every time you reload the page. They aren’t cookie based. If you want to show the chat box, you can use the auto-popup feature: in this case, if user decide to close the chat box, it will stay closed. Otherwise, tell us what’s your goal and we’ll try to help.

    Regarding business hours, we’ll improve this part in next release, giving the ability to specify 2 time intervals per day (morning and afternoon, with lunch break).

    Thanks for your feedback!

    RonaldLubach

    (@ronaldlubach)

    ok thank you.

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @ronaldlubach, we just released version 8.1.4 with major improvements to business hours. Give us some feedback!

    Hi,

    I have just added business hours to the new split day section. Does this mean that the client’s agent will automatically appear online during those times?

    Thank you 🙂

    Forgot to say, if not how can I set the agents to appear online without them having to say they are?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Hello @vrdpe, the idea is that your agent will appear offline outside business hours even if the agent is logged and online.

    So basicly if your agent is always logged in, it will be shown as online to users only during business hours.

    If no agent is logged in during business hours, visitors will see chat offline because no one is able to answer.

    Wow that was quick 🙂

    So as long as they are logged into the WP dashboard they will appear as online. But only during the business hours?

    Plugin Author wordpress3cx

    (@wordpress3cx)

    Yes exactly, that’s how the feature works. This way you can stay logged in all day but you’ll be available only during business hours.

    Fantastic, thank you 🙂

Viewing 8 replies - 1 through 8 (of 8 total)
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