Support » Plugin: GDPR Cookie Consent » cookie bar not disappear

  • Resolved mying

    (@mying)


    hi

    Problem: if customers choose “reject button” or leave our site directly, the cookie bar will disappear when they come back again(sometimes they come back like 10 sec later.

    how can i make the cookie bar appear every time when they come to our site? the cookie bar only disappears when they press the consent button

    thanks so much for your help

    The page I need help with: [log in to see the link]

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  • Plugin Author webtoffee

    (@webtoffee)

    Hi @mying,

    We have checked in your site for the issue of cookie bar not visible when the user just revisits the page without giving consent and we cannot find any issues. If you haven’t clicked anything(accept/reject) the cookie bar remains there without any issues.

    For a user who already accepted/rejected to see the bar again, you can enable the show again button under plugin settings. By default, the user consent is stored as a cookie in the browser and won’t be shown if the users just revisit the page.

Viewing 1 replies (of 1 total)
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