Title: Cookie bar customization not saving
Last modified: December 29, 2021

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# Cookie bar customization not saving

 *  Resolved [o0llied](https://wordpress.org/support/users/o0llied/)
 * (@o0llied)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/)
 * I am trying to edit the message of the cookie bar and the buttons but the changes
   are not being saved. I have made a screencast, linked below. Using the free version.
   Hope you can help me resolve the issue 🙂
 * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcookie-bar-customization-not-saving%2F%3Foutput_format%3Dmd&locale=en_US)
   to see the link]_

Viewing 6 replies - 1 through 6 (of 6 total)

 *  [pommette](https://wordpress.org/support/users/rodagolf/)
 * (@rodagolf)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15204810)
 * Try clearing cache from the server?
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15209150)
 * Hi [@o0llied](https://wordpress.org/support/users/o0llied/).
 * Sorry for the inconvenience caused.
 * From the screen recording shared, it seems like the plugin is unable to write
   the values to the options table so that the settings are updated. It could be
   caused due to memory limit exhaustion. Kindly try increasing the memory limit
   and execution time limit by modifying the site configuration. You can seek help
   from your hosting support to do the same.
 *  Thread Starter [o0llied](https://wordpress.org/support/users/o0llied/)
 * (@o0llied)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15211483)
 * Thank you for replying Webtoffee,
 * I looked into your recommendation but the allocated ram for the website is already
   at 256mb. I assume this is enough for the cookie plugin.
    Or did you mean I have
   to increase the plugin-specific allocated ram? If not, I hope you can assist 
   me further with advice to solve this problem.
 * Thank you!
 *  Thread Starter [o0llied](https://wordpress.org/support/users/o0llied/)
 * (@o0llied)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15211857)
 * Some extra information that might help with the case:
    The cookie scanner does
   not work, the following error shows: “Scanner API is temporarily down please 
   try again later.”
 * Also, I am able to save cookie category names and descriptions.
 * Hope this helps 🙂
 *  Plugin Author [WebToffee](https://wordpress.org/support/users/webtoffee/)
 * (@webtoffee)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15217353)
 * Hi [@o0llied](https://wordpress.org/support/users/o0llied/),
 * We need site URL to check the issue. You can share it privately via this [link](https://www.webtoffee.com/contact/).
 *  Thread Starter [o0llied](https://wordpress.org/support/users/o0llied/)
 * (@o0llied)
 * [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15219350)
 * Thank you for the response, I have sent a message using your link with ticket
   number 37197.
 * Thanks!

Viewing 6 replies - 1 through 6 (of 6 total)

The topic ‘Cookie bar customization not saving’ is closed to new replies.

 * ![](https://ps.w.org/cookie-law-info/assets/icon.svg?rev=3007243)
 * [CookieYes – Cookie Banner for Cookie Consent (Easy to setup GDPR/CCPA Compliant Cookie Notice)](https://wordpress.org/plugins/cookie-law-info/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/cookie-law-info/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/cookie-law-info/)
 * [Active Topics](https://wordpress.org/support/plugin/cookie-law-info/active/)
 * [Unresolved Topics](https://wordpress.org/support/plugin/cookie-law-info/unresolved/)
 * [Reviews](https://wordpress.org/support/plugin/cookie-law-info/reviews/)

 * 6 replies
 * 3 participants
 * Last reply from: [o0llied](https://wordpress.org/support/users/o0llied/)
 * Last activity: [4 years, 5 months ago](https://wordpress.org/support/topic/cookie-bar-customization-not-saving/#post-15219350)
 * Status: resolved