Cookie banner not visible

  • Resolved tsnaik

    (@tsnaik)


    3 years, 5 months ago

    Hi,

    We have enabled this plugin on our website but the cookie banner is not visible.

    Need help to resolve this issue.

Viewing 5 replies - 1 through 5 (of 5 total)
  • Plugin Author Moove Agency

    (@mooveagency)

    3 years, 5 months ago

    Hi @tsnaik

    Thanks for using our plugins.

    Can you please check that you don’t have any console errors (Chrome > Inspect > Console) on your site?

    There also might be some conflict with your theme or plugins, or with a caching plugin that should be investigated by your developers.

    If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.

    Hope this helps.

    Kruassan

    (@kruassan)

    3 years ago

    Good morning,

    I have the same problem, I can only see the banner when I am logged in as administrator.

    If i check the Chrome console I get this errors:

    Uncaught TypeError: Cannot set properties of undefined (setting 'promptOptions')
    at <anonymous>:3:46
    at RocketLazyLoadScripts._triggerWindowLoad ((index):3:8093)
    at async RocketLazyLoadScripts._loadEverythingNow ((index):3:4461)

content_page.js:2506 Bartender API access denied.
SerpResultsMetrics.handleError @ content_page.js:2506

DevTools failed to load source map: Could not load content for chrome-extension://eakacpaijcpapndcfffdgphdiccmpknp/scripts/content_page.map: System error: net::ERR_BLOCKED_BY_CLIENT

    I´m using AMP for blog post. Could this be the problem?

    Many thanks!!

    • This reply was modified 3 years ago by Kruassan.
    Plugin Author Moove Agency

    (@mooveagency)

    3 years ago

    Hi @kruassan

    Thanks for using our plugins.

    We can’t help very well without seeing the URL of your site, but as a starting point, we recommend to check these basic troubleshooting tips here:
    https://support.mooveagency.com/topic/basic-troubleshooting-tips/

    Hope this helps.

    Kruassan

    (@kruassan)

    3 years ago

    Hi,

    Thank you for your quick response. I guess that the problem is for the cache plugin wp rocket when I remove unused css, please, could you tell me which css should not be removed? is This correct?

    /wp-content/plugins/gdpr-cookie-compliance/(.*).css

    I already exlude cookies: moove_gdpr_popup

    Many thanks!!

    • This reply was modified 3 years ago by Kruassan.
    • This reply was modified 3 years ago by Kruassan.
    • This reply was modified 3 years ago by Kruassan.
    Plugin Author Moove Agency

    (@mooveagency)

    3 years ago

    Hi @kruassan

    Details here:
    https://support.mooveagency.com/topic/cookie-compliance-and-caching/

    Hope this helps.

Viewing 5 replies - 1 through 5 (of 5 total)
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