Hi @tsnaik
Thanks for using our plugins.
Can you please check that you don’t have any console errors (Chrome > Inspect > Console) on your site?
There also might be some conflict with your theme or plugins, or with a caching plugin that should be investigated by your developers.
If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.
Hope this helps.
Good morning,
I have the same problem, I can only see the banner when I am logged in as administrator.
If i check the Chrome console I get this errors:
Uncaught TypeError: Cannot set properties of undefined (setting 'promptOptions')
at <anonymous>:3:46
at RocketLazyLoadScripts._triggerWindowLoad ((index):3:8093)
at async RocketLazyLoadScripts._loadEverythingNow ((index):3:4461)
content_page.js:2506 Bartender API access denied.
SerpResultsMetrics.handleError @ content_page.js:2506
DevTools failed to load source map: Could not load content for chrome-extension://eakacpaijcpapndcfffdgphdiccmpknp/scripts/content_page.map: System error: net::ERR_BLOCKED_BY_CLIENT
I´m using AMP for blog post. Could this be the problem?
Many thanks!!
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This reply was modified 3 years ago by
Kruassan.
Hi @kruassan
Thanks for using our plugins.
We can’t help very well without seeing the URL of your site, but as a starting point, we recommend to check these basic troubleshooting tips here:
https://support.mooveagency.com/topic/basic-troubleshooting-tips/
Hope this helps.
Hi,
Thank you for your quick response. I guess that the problem is for the cache plugin wp rocket when I remove unused css, please, could you tell me which css should not be removed? is This correct?
/wp-content/plugins/gdpr-cookie-compliance/(.*).css
I already exlude cookies: moove_gdpr_popup
Many thanks!!
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This reply was modified 3 years ago by
Kruassan.
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This reply was modified 3 years ago by
Kruassan.
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This reply was modified 3 years ago by
Kruassan.