Cookie banner not visible

Resolved tsnaik
(@tsnaik)

1 year ago

Hi,

We have enabled this plugin on our website but the cookie banner is not visible.

Need help to resolve this issue.

Viewing 5 replies - 1 through 5 (of 5 total)

Plugin Author Moove Agency
(@mooveagency)

1 year ago

Hi @tsnaik

Thanks for using our plugins.

Can you please check that you don’t have any console errors (Chrome > Inspect > Console) on your site?

There also might be some conflict with your theme or plugins, or with a caching plugin that should be investigated by your developers.

If you don’t see the updates correctly, the best is to view the site in a private browsing window or you can use a different browser to ensure that your local cache does not interfere.

Hope this helps.
Kruassan
(@kruassan)

8 months, 1 week ago
Good morning,

I have the same problem, I can only see the banner when I am logged in as administrator.

If i check the Chrome console I get this errors:
```
Uncaught TypeError: Cannot set properties of undefined (setting 'promptOptions')
    at <anonymous>:3:46
    at RocketLazyLoadScripts._triggerWindowLoad ((index):3:8093)
    at async RocketLazyLoadScripts._loadEverythingNow ((index):3:4461)

content_page.js:2506 Bartender API access denied.
SerpResultsMetrics.handleError @ content_page.js:2506

DevTools failed to load source map: Could not load content for chrome-extension://eakacpaijcpapndcfffdgphdiccmpknp/scripts/content_page.map: System error: net::ERR_BLOCKED_BY_CLIENT
```
I´m using AMP for blog post. Could this be the problem?

Many thanks!!
- This reply was modified 8 months, 1 week ago by Kruassan.
Plugin Author Moove Agency
(@mooveagency)

8 months, 1 week ago

Hi @kruassan

Thanks for using our plugins.

We can’t help very well without seeing the URL of your site, but as a starting point, we recommend to check these basic troubleshooting tips here:
https://support.mooveagency.com/topic/basic-troubleshooting-tips/

Hope this helps.
Kruassan
(@kruassan)

8 months, 1 week ago
Hi,

Thank you for your quick response. I guess that the problem is for the cache plugin wp rocket when I remove unused css, please, could you tell me which css should not be removed? is This correct?

/wp-content/plugins/gdpr-cookie-compliance/(.*).css

I already exlude cookies: moove_gdpr_popup

Many thanks!!
- This reply was modified 8 months, 1 week ago by Kruassan.
- This reply was modified 8 months, 1 week ago by Kruassan.
- This reply was modified 8 months, 1 week ago by Kruassan.
Plugin Author Moove Agency
(@mooveagency)

8 months, 1 week ago

Hi @kruassan

Details here:
https://support.mooveagency.com/topic/cookie-compliance-and-caching/

Hope this helps.

Viewing 5 replies - 1 through 5 (of 5 total)

The topic ‘Cookie banner not visible’ is closed to new replies.

Views