Support » Plugin: Complianz - GDPR/CCPA Cookie Consent » Cookie banner keeps reappearing

  • Resolved Gmads

    (@gmads)


    Hello,

    I initially thought that this had to do with my consenting only to the functional cookies, so I went and accepted also the statistical ones, but the banner reappeared after moving to another page or after refreshing the page. This also happened after accepting all cookies.

    https://i.postimg.cc/mZyk7hHS/cookie-banner-reappears.png

    Thanks beforehand,
    Guillermo

    The page I need help with: [log in to see the link]

Viewing 7 replies - 1 through 7 (of 7 total)
  • Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    @gmads I just visited your site, accepted all cookies and browsed through multiple pages of the site without the banner appearing again. The same for functional only and statistics cookies.

    Could you test using a private or incognito browser window?

    Regards,
    Leon

    Hello I tried the z-index setting value to 999999 (
    .cc-window{z-index:999999;}), I navigated in private window but the banner box is still invisible on this URL:

    http://www.caprasrl.biz

    I suspect a jquery conflict but I did not find it.

    Sorry it was my error I solved by myself: Google Maps checked but plugin no more installed. Now it works fine.

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    @maxxdesign Great to hear that you managed to solve the issue.

    Regards,
    Leon

    Hello Leon,

    I originally did the test in a private window. What I noticed is that if I accept all from the start, then it runs fine without appearing again. The issue, it seems, happens if I start by accepting only a subset, then, even if afterwards I accept them all the message reappears.

    I’ll test this again and let you know about it.

    Thanks very much,
    Guillermo

    Plugin Contributor Leon Wimmenhoeve

    (@leonwimmenhoeve)

    Hi @gmads,

    I just ran some extra tests and all seems to work well. I can share a Loom video with you privately if you’d like.

    Let me know if you get other results.

    Regards,
    Leon

    Hello Leon,

    I was doing some testing and giving it some time, but I guess that it may have had to do with my setting not being all finished correctly, as I mentioned in my other thread. After fixing the set-up and running the wizard, all the cookies were listed and, the plugin is now working fine.

    Thanks very much for your help,
    Guillermo

Viewing 7 replies - 1 through 7 (of 7 total)
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