Title: Cookie Banner doesn’t close Last modified: September 27, 2020 --- # Cookie Banner doesn’t close * Resolved [GIP94](https://wordpress.org/support/users/gip94/) * (@gip94) * [5 years, 10 months ago](https://wordpress.org/support/topic/cookie-banner-doesnt-close/) * Hi, the cookie banner doesn’t close when choosing an option (for instance ‘continue to this site’) It used to work a few weeks ago NB : in the browser console i get the following error when clicking the button * Uncaught ReferenceError: wpcf7_recaptcha is not defined cmplz_cf7_fire_domContentLoadedEvent [https://www.lhappyjazz.com/:580](https://www.lhappyjazz.com/:580) jQuery 3 cmplzRunAfterAllScripts [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1) cmplzEnableMarketing [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1) cmplzFireCategories [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1) onStatusChange [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1) setStatus [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/cookieconsent.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/cookieconsent.min.js?ver=4.7.1:1) cmplzAcceptAllCookies [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1) [https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1](https://www.lhappyjazz.com/wp-content/plugins/complianz-gdpr/assets/js/complianz.min.js?ver=4.7.1:1) jQuery 2 * Thank you Gilles - This topic was modified 5 years, 10 months ago by [GIP94](https://wordpress.org/support/users/gip94/). * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fcookie-banner-doesnt-close%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Author [Aert](https://wordpress.org/support/users/aahulsebos/) * (@aahulsebos) * [5 years, 10 months ago](https://wordpress.org/support/topic/cookie-banner-doesnt-close/#post-13460798) * Hi [@gip94](https://wordpress.org/support/users/gip94/), * Can you check if you have both integrations enabled? * Contact Form 7 under Plugins and reCaptcha under Services. * If one of them is not enabled, please do and try again. If not, please disable both. * Let me know which reCapthca integration you’re using with CF7 as well, which can make a difference, * Thanks, regards Aert * Thread Starter [GIP94](https://wordpress.org/support/users/gip94/) * (@gip94) * [5 years, 10 months ago](https://wordpress.org/support/topic/cookie-banner-doesnt-close/#post-13470351) * Hi Aert, * thank you for your answer. I disabled both and it works now. * FYI, i have had to disable reCaptcha under Services, because a Complianz unwanted banner had recently appeared in the middle of the Contact page of my site. * We can close this ticket Thanks Gilles Viewing 2 replies - 1 through 2 (of 2 total) The topic ‘Cookie Banner doesn’t close’ is closed to new replies. * ![](https://ps.w.org/complianz-gdpr/assets/icon-256x256.png?rev=2881064) * [Complianz - GDPR/CCPA Cookie Consent](https://wordpress.org/plugins/complianz-gdpr/) * [Frequently Asked Questions](https://wordpress.org/plugins/complianz-gdpr/#faq) * [Support Threads](https://wordpress.org/support/plugin/complianz-gdpr/) * [Active Topics](https://wordpress.org/support/plugin/complianz-gdpr/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/complianz-gdpr/unresolved/) * [Reviews](https://wordpress.org/support/plugin/complianz-gdpr/reviews/) * 2 replies * 2 participants * Last reply from: [GIP94](https://wordpress.org/support/users/gip94/) * Last activity: [5 years, 10 months ago](https://wordpress.org/support/topic/cookie-banner-doesnt-close/#post-13470351) * Status: resolved