Title: Cookie and javascript error
Last modified: August 30, 2016

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# Cookie and javascript error

 *  Resolved [KitschDesign](https://wordpress.org/support/users/kitschdesign/)
 * (@kitschdesign)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/cookie-and-javascript-error/)
 * Hi!
 * I get the ERROR: Sorry, there was an error. Please be sure JavaScript and Cookies
   are enabled in your browser and try again.
 * When I disable your plugin everything works.. I have looked through the trouble
   shooting and tried the things there with no luck.
 * I have the following plugins on my site:
    W3 Total cache Mailchimp for wordpress
   lite (this gets the error when trying to subscribe) Jetpack (not possible to 
   comment – gets another error) AIO WP security Wordfence WP Accessibility
 * The weird thing is, that I have all those plugins (except WP accessibility) on
   two other sites – and not getting the error.
 * Please advice!
 * [https://wordpress.org/plugins/wp-spamshield/](https://wordpress.org/plugins/wp-spamshield/)

Viewing 1 replies (of 1 total)

 *  Plugin Contributor [redsand](https://wordpress.org/support/users/redsand/)
 * (@redsand)
 * [10 years, 6 months ago](https://wordpress.org/support/topic/cookie-and-javascript-error/#post-6618811)
 * Hi KitschDesign,
 * I’m sorry to hear about the issue you’re having and I’ll be happy to help.
 * If you haven’t had a chance to yet, please take a few minutes to work through
   the [Troubleshooting Guide](http://www.redsandmarketing.com/plugins/wp-spamshield/#wpss_troubleshooting)
   and [FAQs](http://www.redsandmarketing.com/plugins/wp-spamshield/#wpss_faqs),
   as these solve 90% of issues users have.
 * Please take special note of Troubleshooting Step 9 and [FAQ #9](http://www.redsandmarketing.com/plugins/wp-spamshield/#wpss_faqs_9)
   as they relate specifically to the issue you are dealing with, and will give 
   you the steps to proceed forward.
 * From the Troubleshooting Guide:
 * >  _If this message comes up consistently even after JavaScript and cookies are
   > enabled, then there most likely is an installation problem, site configuration
   > issue, plugin conflict, or JavaScript conflict._
 * If those don’t solve the issue for you, we’ll need a bit more info from you on
   the specifics, and we’ll need to email back and forth, so please head over to
   the [WP-SpamShield Support Form](http://www.redsandmarketing.com/plugins/wp-spamshield/support/),
   and take a moment to fill out a support request. That will allow us to take care
   of this as quickly as possible for you (and anyone else who is experiencing the
   same issue).
    – Scott

Viewing 1 replies (of 1 total)

The topic ‘Cookie and javascript error’ is closed to new replies.

 * ![](https://s.w.org/plugins/geopattern-icon/wp-spamshield_08293a.svg)
 * [WP-SpamShield](https://wordpress.org/plugins/wp-spamshield/)
 * [Frequently Asked Questions](https://wordpress.org/plugins/wp-spamshield/#faq)
 * [Support Threads](https://wordpress.org/support/plugin/wp-spamshield/)
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## Tags

 * [cookies](https://wordpress.org/support/topic-tag/cookies/)
 * [FAQ 9](https://wordpress.org/support/topic-tag/faq-9/)
 * [javascript](https://wordpress.org/support/topic-tag/javascript/)
 * [JavaScript & cookies error](https://wordpress.org/support/topic-tag/javascript-amp-cookies-error/)
 * [Please see FAQs](https://wordpress.org/support/topic-tag/please-see-faqs/)
 * [Please see Troubleshooting Guide](https://wordpress.org/support/topic-tag/please-see-troubleshooting-guide/)
 * [Troubleshooting Step 9](https://wordpress.org/support/topic-tag/troubleshooting-step-9/)

 * 1 reply
 * 2 participants
 * Last reply from: [redsand](https://wordpress.org/support/users/redsand/)
 * Last activity: [10 years, 6 months ago](https://wordpress.org/support/topic/cookie-and-javascript-error/#post-6618811)
 * Status: resolved