Support » Plugin: Visual CSS Style Editor » Convoluted Update Proceedure

  • I’ve been using (… diplomatically selected word) Yellow Pencil for about 6 months. The functionality of the program is sufficient (hence the 1 star), but upgrading it is a nightmare.

    Typically, updating a plugin requires you to go to your ‘plugin’ page on WP, and press the “update” link where needed. That’s hardly the case w/ Yellow Pencil. Here’s how it goes:

    1) You will get a notice on the header of your backend, rather than notice like other plugins. WP website management software won’t pick it up.

    2) The header claims you can update it by clicking on a link in the notice. It doesn’t work. The plugin programmers have acknowledged it doesn’t work, but they leave it there anyway.

    3) Obtaining the actual file you need to manually update the plugin is a painful search through various organizations that have separate plugins they administer. (I’ll save you the frustrating time, and tell you to look for Code Canyon.)

    4) Finding where to actually ‘download’ the updated file on the website is not easy. The lengthy page with many links focuses on everything else. I recommend doing a word search for ‘download’.

    5) Before you can update the plugin, you must deactivate and remove the old one. (A further challenge and departure from the concept of ‘update’.)

    6) That’s when you’ll realize that the .zip update file isn’t what WP is looking for. There’s another .zip file inside that you must extract somewhere and save. There used to be two versions of the update file; one of which was a direct update file for WP,… but that doesn’t seem to be available anymore.

    7) If you’re still able to get through all the above, keep in mind that the updates have come within days of each other. So your inclined to wait a week or two and put up with the annoying notice at the top of your website, and hope it’s not a security fix.

    Attempts to work this out with support have failed, and things have gotten even worse! (eg. #6 above)
    Please, let’s all communicate our concern and perhaps they’ll listen.

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  • Plugin Author WaspThemes

    (@waspthemes)

    Hey There,

    The auto update feature works on almost all websites but some web server has a problem with the auto update. I promise you, I will fix this bug with the new update.

    I need to do a detailed information about this issue, currently, I don’t know what is the problem. Maybe you want to help us to fix this bug?

    Please create a private support ticket [redacted]

    Our support forum: https://waspthemes.ticksy.com

    Thank you for your understanding.

    Best Regards

    • This reply was modified 1 year, 7 months ago by  bdbrown.

    I wish I could… your “support forum” is a perpetual run-around of selecting a product and verifying the purchase with envato. (Yes, I’ve already reported this issue months ago… no resolve.)

    How about we do a screen-share session and I’ll show you the hell you’re putting your clients through. I am able to provide tools (join.me session, teleconference). Please let me know your soonest availability.

    Thank you

Viewing 2 replies - 1 through 2 (of 2 total)
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