Convertbox stopped working due to conflict

  • Resolved alantomkins

    (@alantomkins)


    3 years ago

    Hi Support,

    I raised a ticket with Convertbox as I’ve had to disable it due to a conflict that was introduced with the last Cleantalk update. They have said you’re aware of this. Can you give me a time line for a fix please as this is an important part of my website conversions.

    Thanks, Alan

    The page I need help with: [log in to see the link]

Viewing 3 replies - 1 through 3 (of 3 total)
  • Plugin Support SergeM

    (@serge00)

    3 years ago

    Hello, @alantomkins.

    Yes, we applied necessary fixes for the issue about Convertbox.

    Please, re-install the CleanTalk Anti-Spam Plugin with the Complete Deactivation option:
    • WordPress Admin Page —> Settings —> Anti-Spam by CleanTalk —> Advanced settings —> set the option “Complete Deactivation” to “On” —> Save Changes;
    • WordPress Admin Page —> Plugins —> Installed plugins —> Anti-Spam by CleanTalk —> Deactivate and Delete.

    Then install it anew:
    https://cleantalk.org/help/install-wordpress

    The Complete Deactivation option is mandatory.

    Did it help?

    Thread Starter alantomkins

    (@alantomkins)

    3 years ago

    Thanks Serge, it’s a long way around to fix, but it’s done. Good job it’s not on 30 sites.

    Best regards,

    Alan

    Plugin Support SergeM

    (@serge00)

    3 years ago

    No problem, Alan.
    All the best.

Viewing 3 replies - 1 through 3 (of 3 total)
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