• Resolved fantasyprints

    (@fantasyprints)


    Testing your excellent plugin on our three main sites and on one the orders have the red circle against each saying Conversion Pixel Not Fired Yet. All three sites are setup similar so wonder what things I can look at to see why this site isn’t working compared to the others

Viewing 11 replies - 1 through 11 (of 11 total)
  • Plugin Author alekv

    (@alekv)

    Hi @fantasyprints

    Typically the reason is a redirect issue of the payment gateway that your using. Please read the following: https://sweetcode.com/docs/wpm/diagnostics

    Kind regards
    Aleksandar

    Thread Starter fantasyprints

    (@fantasyprints)

    Thanks I did read this but the other two sites use same Payment Gateways and they are working correctly.

    Paul

    Kenneth

    (@kavillarosa)

    Hi @fantasyprints,

    Would you mind sending your site’s debug information to check this further?

    Here’s where you can find it – https://share.getcloudapp.com/8Lu0DOlA.

    We’re looking forward to your reply.

    Regards,
    Kenneth

    Thread Starter fantasyprints

    (@fantasyprints)

    Debug Information
    
    Pixel Manager Info
    
    Version: 1.27.9
    Tier: free System Environment WordPress version: 6.1.1
    WooCommerce version: 7.2.1
    PHP version: 7.4.33
    WordPress memory limit: 1,000 MB
    curl available: yes
    wp_remote_get to Cloudflare: 200
    wp_remote_get to Google Analytics API: 200
    wp_remote_get to Facebook Graph API: 200 Multisite enabled: no
    WordPress debug mode enabled: no
    Logged in user login name: fpshop
    Logged in user display name: fpshop
    hook_suffix: woocommerce_page_wpm Hosting provider: SiteGround WooCommerce Default currency: GBP
    Shop URL: https://www.fantasyprints.co.uk
    Cart URL: https://www.fantasyprints.co.uk/cart/
    Checkout URL: https://www.fantasyprints.co.uk/checkout/
    Purchase confirmation endpoint: /order-received/
    is_order_received_page(): https://www.fantasyprints.co.uk/checkout/order-received/ Last order URL: https://www.fantasyprints.co.uk/checkout/order-received/{redacted}
    Order received page uses proper is_order_received() url: yes
    Purchase confirmation page redirect: no WooCommerce Payment Gateways Available payment gateways:
    id: method_title: class:
    stripe_googlepay Stripe Google Pay WC_Payment_Gateway_Stripe_GooglePay
    stripe_applepay Stripe Apple Pay WC_Payment_Gateway_Stripe_ApplePay
    ppcp-gateway PayPal WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway
    ppcp-credit-card-gateway Advanced Card Processing WooCommerce\PayPalCommerce\WcGateway\Gateway\CreditCardGateway
    cheque Cheque payments WC_Gateway_Cheque
    klarna_payments Klarna Payments WC_Gateway_Klarna_Payments
    bacs Direct bank transfer WC_Gateway_BACS Purchase confirmation page reached per gateway (active and inactive):
    The analysis is being generated. Please check back in 5 minutes. Purchase confirmation page reached per gateway only active and weighted by frequency:
    The analysis is being generated. Please check back in 5 minutes. Theme Is child theme: no
    WooCommerce support: yes Theme Name: Flatsome
    Theme ThemeURI: http://flatsome.uxthemes.com
    Theme Author: UX-Themes
    Theme AuthorURI: https://uxthemes.com
    Theme Version: 3.16.4
    Theme Template:
    Theme Status: publish
    Theme TextDomain: flatsome
    Theme DomainPath: Freemius api.freemius.com : online
    wp.freemius.com : online End of Information ###
    Kenneth

    (@kavillarosa)

    Hi @fantasyprints,

    We need the data from your Payment Gateway to analyze the issue.

    Would you mind copying this section again once the data appeared?

    WooCommerce Payment Gateways

    Available payment gateways:
    id: method_title: class:
    stripe_googlepay Stripe Google Pay WC_Payment_Gateway_Stripe_GooglePay
    stripe_applepay Stripe Apple Pay WC_Payment_Gateway_Stripe_ApplePay
    ppcp-gateway PayPal WooCommerce\PayPalCommerce\WcGateway\Gateway\PayPalGateway
    ppcp-credit-card-gateway Advanced Card Processing WooCommerce\PayPalCommerce\WcGateway\Gateway\CreditCardGateway
    cheque Cheque payments WC_Gateway_Cheque
    klarna_payments Klarna Payments WC_Gateway_Klarna_Payments
    bacs Direct bank transfer WC_Gateway_BACS

    Purchase confirmation page reached per gateway (active and inactive):
    The analysis is being generated. Please check back in 5 minutes.

    Purchase confirmation page reached per gateway only active and weighted by frequency:
    The analysis is being generated. Please check back in 5 minutes.


    We’re looking forward to your reply.

    Regards,
    Kenneth

    Thread Starter fantasyprints

    (@fantasyprints)

    Order was placed yesterday and data still not showing I’m afraid. Ones previously were the same.

    Plugin Author alekv

    (@alekv)

    Hi @fantasyprints

    There is a bug that on some installs prevents the report to be created.
    I have a beta with a potential fix that I can send over.
    Let me know if you want to try it out and send you a download link for the beta.

    Kind regards
    Aleksandar

    Thread Starter fantasyprints

    (@fantasyprints)

    Hi Aleksander yes send me link and I can test it

    Paul

    Plugin Author alekv

    (@alekv)

    Ok. Here go go: download link

    Plugin Author alekv

    (@alekv)

    Hello Paul

    Do you have an update on this? Has it started to work as expected?

    Plugin Author alekv

    (@alekv)

    I’m closing this thread due to inactivity. If you have any more questions or information regarding the same request, feel free to add a new reply.

Viewing 11 replies - 1 through 11 (of 11 total)
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