Title: Conversion Goals not tracking Last modified: July 16, 2026 --- # Conversion Goals not tracking * [amarwpexpert](https://wordpress.org/support/users/amarwpexpert/) * (@amarwpexpert) * [3 weeks, 2 days ago](https://wordpress.org/support/topic/conversion-goals-not-tracking/) * Hi there, * I’ve set up the goals, but even after completing them, no conversions are being recorded. * I’ve also connected TrackSure to GA4 using the Measurement Protocol, but conversions are still not being tracked. I feel like I’m missing a step, but I couldn’t find any documentation explaining what else needs to be configured. * I also don’t see any errors or issues in the Diagnostics section. * Could you please help me figure out what might be missing? * 3 goals:- [https://prnt.sc/O5OSqbjMuz2E](https://prnt.sc/O5OSqbjMuz2E)Phone Click Goal, [https://prnt.sc/0WDWIMc-59-h](https://prnt.sc/0WDWIMc-59-h)Diagnosis page:- [https://amarwpexpert.com/wp-content/uploads/2026/07/screencapture-amarwpexpert-wp-admin-admin-php-2026-07-16-22_27_37-scaled.png](https://amarwpexpert.com/wp-content/uploads/2026/07/screencapture-amarwpexpert-wp-admin-admin-php-2026-07-16-22_27_37-scaled.png) * The page I need help with: _[[log in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconversion-goals-not-tracking%2F%3Foutput_format%3Dmd&locale=en_US) to see the link]_ Viewing 2 replies - 1 through 2 (of 2 total) * Plugin Contributor [rubait](https://wordpress.org/support/users/rubait/) * (@rubait) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/conversion-goals-not-tracking/#post-18969517) * Thank you for bringing this issue to our attention. We really appreciate your feedback. * We’ll investigate the issue and work on a fix in an upcoming update. * I noticed that the **View Cart** event is firing correctly on your site. Could you please let us know which eCommerce plugin you’re using, **WooCommerce** or** FluentCart**? This information will help us investigate the issue more effectively. * Thread Starter [amarwpexpert](https://wordpress.org/support/users/amarwpexpert/) * (@amarwpexpert) * [2 weeks, 5 days ago](https://wordpress.org/support/topic/conversion-goals-not-tracking/#post-18969878) * Hello Rubait, * I’m using WooCommerce, and I’ve also tested the plugin on a few other websites. Unfortunately, the Goal events are not firing on any of them. Everything else seems to be working fine. * There are also some CSS issues. Please see the screenshot: [https://prnt.sc/Yky9L619YS_f](https://prnt.sc/Yky9L619YS_f) * Please fix the conversion tracking, as it’s a critical part of this plugin. If this issue occurs in the future, it could result in data loss, which would be one of the biggest reasons to stop using the plugin. There should be a permanent solution or a reliable backup plan to ensure no conversion data is ever lost. Otherwise, the value of the other features is greatly reduced. * Thank you. Viewing 2 replies - 1 through 2 (of 2 total) You must be [logged in](https://login.wordpress.org/?redirect_to=https%3A%2F%2Fwordpress.org%2Fsupport%2Ftopic%2Fconversion-goals-not-tracking%2F%3Foutput_format%3Dmd&locale=en_US) to reply to this topic. * ![](https://ps.w.org/tracksure/assets/icon-256x256.png?rev=3496704) * [TrackSure Cloud – Server-Side Tracking, Meta CAPI & GA4 for WooCommerce](https://wordpress.org/plugins/tracksure/) * [Frequently Asked Questions](https://wordpress.org/plugins/tracksure/#faq) * [Support Threads](https://wordpress.org/support/plugin/tracksure/) * [Active Topics](https://wordpress.org/support/plugin/tracksure/active/) * [Unresolved Topics](https://wordpress.org/support/plugin/tracksure/unresolved/) * [Reviews](https://wordpress.org/support/plugin/tracksure/reviews/) ## Tags * [conversion tracking](https://wordpress.org/support/topic-tag/conversion-tracking/) * 2 replies * 2 participants * Last reply from: [amarwpexpert](https://wordpress.org/support/users/amarwpexpert/) * Last activity: [2 weeks, 5 days ago](https://wordpress.org/support/topic/conversion-goals-not-tracking/#post-18969878) * Status: not resolved